Care Coordinator

Humana Inc. is a prominent U.S. healthcare company recognized for delivering quality insurance and healthcare services designed to help individuals achieve their best health. Through its insurance offerings and CenterWell healthcare services, Humana serves millions, including Medicare and Medicaid recipients, military personnel, families, and communities, with an emphasis on improving quality of life. Known for its commitment to whole-person well-being, Humana provides a broad spectrum of employee benefits, such as medical, dental, and vision insurance, retirement plans, and paid leave, reflecting its dedication to supporting employees both professionally and personally. As a company, Humana fosters an inclusive and equal opportunity workplace, strictly prohibiting discrimination and actively promoting affirmative action for individuals with disabilities and protected veteran status.

The LTSS Care Coordinator (Care Coach 1) role at Humana Gold Plus Integrated in Illinois offers a rewarding opportunity to be a vital part of this caring healthcare community. This position is focused on assessing and evaluating the needs of Medicaid members to help maintain or improve their wellness by connecting them with resources and guiding families through care options. The coordinator visits members in their homes, assisted living facilities, long-term care facilities, and other settings, involving extensive local travel of 75-90%. The role requires a nuanced understanding of professional standards, healthcare regulations, and proven care coordination techniques to address barriers and implement interventions effectively. The Care Coordinator ensures that services are delivered in the least restrictive setting, achieving optimal member well-being, while coordinating with healthcare teams, payers, and providers to deliver comprehensive and person-centered care. This patient-facing position involves continuous member monitoring and uses a variety of electronic medical records and software applications.

This full-time position works Monday through Friday, 8:00 AM to 5:00 PM CST, with flexible scheduling potential and occasional onsite meetings in Schaumburg, Illinois. The role's salary ranges from $53,700 to $72,600 annually, dependent on experience and location, reflecting the critical responsibilities and qualifications required. The coordinator is expected to uphold state licensing and insurance requirements for their personal vehicle due to frequent travel and undergo tuberculosis screening as part of Humana's safety protocols. The position supports remote work with certain technology and workspace standards to safeguard member information and productivity. Overall, the LTSS Care Coordinator at Humana plays a key role in enhancing community health outcomes by ensuring access to appropriate care services and fostering member independence and quality of life within Illinois.