Care Concierge - Urgent Care

VCA Urgent Care Animal Hospital in Salt Lake City, UT, is part of VCA Animal Hospitals, a leading provider of veterinary care dedicated to serving pets and their owners with compassion and expertise. The hospital specializes in urgent care veterinary services, offering a unique and innovative approach to pet health that ensures timely and effective treatment for urgent medical needs. The facility prides itself on a welcoming environment designed to reduce stress for both pets and their owners, featuring a beautifully designed lobby that combines the comfort of a coffee house with the tranquility of a spa. This distinctive ambiance creates a soothing atmosphere while pets wait for their care, minimizing wait times through a virtual waiting room system where clients can remain at home until notified by text to come in.

The Veterinary Care Concierge at VCA Urgent Care - Sugar House plays an essential role in delivering outstanding client service and facilitating seamless communication between clients and the medical team throughout an urgent care visit. This full-time role is critical in setting expectations, managing the pace of the in-hospital experience, and ensuring that client goals are met before checkout. The Concierge serves as the primary point of contact for pet owners, establishing credibility and trust quickly while balancing multiple processes related to the client journey. This position requires someone who is customer-focused, passionate about excellent client engagement, and capable of handling a fast-paced healthcare environment with enthusiasm and professionalism.

As a Veterinary Care Concierge, individuals help drive the hospital's vision of advancing veterinary medicine through dedicated client support and cooperation with veterinarians and treatment teams. Responsibilities include greeting clients, assisting in real-time electronic medical record documentation during exams, presenting treatment plans, and maintaining continuous communication with pet owners during the care process. This role ensures that pets receive exceptional care by coordinating closely with the medical staff and assisting clients with discharge instructions, medication explanations, and payment collection directly in the exam room. Additionally, the Concierge follows up with clients to provide updates on test results and check on patients, reinforcing excellent service and compassionate support.

VCA offers flexible scheduling with options for full-time or part-time employment. The hospital operates seven days a week from 10 am to 8 pm, with weekend availability required. Compensation ranges from $17 to $20 per hour, negotiable based on experience, education, and other credentials. The supportive work environment includes extensive benefits for full-time associates, such as paid vacation, sick time, holiday pay, medical, dental, and vision insurance for employees and their families, and additional perks like mental health sessions and wellness subscriptions. VCA also promotes career growth through leadership opportunities, dedicated onboarding and development support, and access to continuing education via their WoofU online platform.

Joining VCA means becoming part of a respected veterinary community that values diversity, inclusion, and equal opportunity. The hospital embraces innovation in veterinary urgent care and is committed to delivering superior patient and client experiences. This Veterinary Care Concierge role is ideal for individuals who enjoy combining their customer service skills with a passion for animal care in a dynamic healthcare setting, making a real difference in the lives of pets and their owners every day.