Care Concierge - Shift: 1130 am - 8 pm EST

Zelis is a leading healthcare technology company dedicated to modernizing the financial experience across payers, providers, and healthcare consumers. Serving more than 750 payers, including the top five national health plans, regional health plans, third-party administrators (TPAs), and millions of healthcare providers and consumers, Zelis utilizes advanced technology to drive real, measurable results for its clients. By leveraging holistic technology solutions crafted by healthcare experts, Zelis addresses systemic challenges in the healthcare financial ecosystem, ensuring optimized processes and improved outcomes for all stakeholders.

At Zelis, innovation and technology are at the core of its operations, with artificial intelligence (AI) intricately woven into the company's daily work culture. Every associate is empowered and expected to collaborate with AI, accelerating innovation, challenging existing norms, and amplifying their impact on the business. The company fosters a growth-oriented, agile environment where employees embrace change and harness modern technologies to develop smarter solutions and exceptional experiences for clients, customers, and the internal culture.

The Customer Service Representative role at Zelis is designed for professionals who are passionate about delivering exceptional front-line support. This position involves responding to inbound customer inquiries via phone, email, and chat platforms using established scripts and protocols. Under close supervision and following clearly defined procedures, the representative will resolve basic customer issues—such as account access difficulties, billing questions, and general product or service information—while ensuring every interaction is documented accurately within the CRM system. The role requires identifying and escalating complex issues to advanced support teams to ensure timely resolution and maintain high customer satisfaction levels.

Working within a supportive environment, this role demands excellent organizational and communication skills, proficiency with AI tools, and familiarity with core software applications such as Microsoft Office Suite. Detail orientation and problem-solving abilities are also essential, given the nature of the inquiries and the need for accurate documentation. The role predominantly suits candidates with a high school diploma and 0-1 years of experience starting their careers in customer service within the healthcare or technology sectors.

Zelis offers a competitive hourly wage range of $14.00 to $18.00 depending on experience and qualifications. This role also comes with the opportunity to join a company that values diversity, inclusion, and continuous learning. The company supports hybrid and remote working models across various office locations including Atlanta, Boston, Morristown, Plano, St. Louis, St. Petersburg, and Hyderabad, adapting to team and business needs.

The Customer Service Representative position is an excellent opportunity for those seeking to grow their career in a technology-driven healthcare company, providing an engaging and dynamic workplace culture that embraces innovation and employee development. Zelis is committed to equal employment opportunities and maintains an inclusive hiring process that welcomes applicants from all backgrounds, including those requiring accessibility accommodations.