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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
401K Plan with employer match
Flexible Paid Time Off
Paid holidays
Parental leave
Life insurance
Disability insurance
Medical insurance
Dental Insurance
Vision Insurance
prescription drug coverage
Job Description
Zelis is a leading healthcare technology company dedicated to modernizing the financial experience across payers, providers, and healthcare consumers. Serving more than 750 payers, including the top five national health plans, regional health plans, third-party administrators (TPAs), and millions of healthcare providers and consumers, Zelis utilizes advanced technology to drive real, measurable results for its clients. By leveraging holistic technology solutions crafted by healthcare experts, Zelis addresses systemic challenges in the healthcare financial ecosystem, ensuring optimized processes and improved outcomes for all stakeholders.
At Zelis, innovation and technology are at the core of its operations, with artificial intelligence (AI) intr... Show More
At Zelis, innovation and technology are at the core of its operations, with artificial intelligence (AI) intr... Show More
Job Requirements
- HS diploma
- 0-1 years of experience
- Proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents
- Strong organizational and documentation skills
- Excellent communication and interpersonal skills
- Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software
- Detail-oriented with strong analytical and problem-solving abilities
- Ability to work independently and as part of a team
Job Qualifications
- High school diploma
- Proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents
- Strong organizational and documentation skills
- Excellent communication and interpersonal skills
- Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software
- Detail-oriented with strong analytical and problem-solving abilities
- Ability to work independently and as part of a team
Job Duties
- Respond to inbound customer inquiries using established scripts and protocols, ensuring accurate and courteous communication across phone, email, or chat platforms
- Document all customer interactions thoroughly in the CRM system, capturing relevant details to support continuity and quality of service
- Follow standardized troubleshooting procedures to resolve basic issues such as account access, billing questions, and general product/service information
- Identify and escalate unresolved or complex issues to Level 2 or designated escalation teams, ensuring timely resolution and customer satisfaction
- Maintain compliance with call center policies, including adherence to schedule, call handling time, and data privacy standards
- Participate in training sessions and team meetings to stay current on product updates, system changes, and customer service best practices
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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