Care Concierge - Medical Assistant

Winston-Salem, NC, USA|Onsite

Job Overview

Compensation

Hourly

Range $20.00 - $24.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

flexible schedule

Employee wellness programs

Job Description

Curana Health is a pioneering healthcare company focused on transforming senior healthcare and enhancing the quality of life for older adults. Established in 2021, Curana Health rapidly emerged as a national leader in value-based care, providing innovative healthcare solutions to senior living communities and skilled nursing facilities across 32 states. Serving over 200,000 seniors in more than 1,500 communities, Curana is committed to radically improving the health, happiness, and dignity of seniors through high-quality, proactive care solutions. The company's integrated services include on-site primary care, Accountable Care Organizations, and Medicare Advantage Special Needs Plans, all designed to improve health outcomes, streamline facility operations, and create financial benefits for senior living providers. With a dynamic team of over 1,000 clinicians alongside care coordinators, analysts, operators, and various professionals, Curana emphasizes a collaborative approach to delivering patient-centered care that meets the evolving needs of the senior population. Curana Health has gained significant recognition, ranking number 147 on the Inc. 5000 list of America’s fastest-growing private companies and achieving high marks in healthcare industry rankings, reflecting the company’s rapid growth and impactful presence in the healthcare sector. For more information about the company, you can visit CuranaHealth.com.

The Care Concierge role at Curana Health is a vital position within the Interdisciplinary Care Team, offering direct support on-site at senior living facilities. This role acts as a critical communication bridge connecting patients, healthcare providers, and Curana’s virtual support teams to ensure seamless care delivery. The Care Concierge is responsible for regularly engaging with patients enrolled in programs such as Advanced Primary Care Management (APCM) and Guiding an Improved Dementia Experience (GUIDE), providing essential patient support by conducting monthly in-person patient rounds, addressing inquiries, and assisting with appointment scheduling. Additionally, the role involves comprehensive provider support tasks, including managing electronic health records, coordinating provider documentation, securing prior authorizations, obtaining patient records, and facilitating telehealth consultations. The Care Concierge also plays an important part in maintaining clear and efficient communication across Curana’s interdisciplinary care network. This position requires a hands-on, client-focused individual with strong organizational abilities, exceptional interpersonal skills, and proficiency in medical and administrative tasks. Frequent travel to assigned senior living communities is expected, reflecting the on-site nature of this role. This opportunity is ideal for individuals passionate about making a meaningful impact in senior healthcare and interested in being part of a rapidly growing company dedicated to innovative, compassionate care solutions.

Job Requirements

High school diploma or equivalent
Minimum 1 year of experience in a medical office, community engagement, or related field
Ability to interpret medical records, lab results, and appointment notes
Proficiency in Microsoft Office applications
Strong organizational and time management skills
Ability and willingness to travel locally to senior living communities
Ability to communicate effectively with patients, caregivers, and providers

Job Qualifications

High school diploma or equivalent
1+ years of experience working in a medical office, community engagement, or related fields
Ability to interpret medical records, lab results, and appointment notes
Experience in collecting clinical information and surfacing changes to care team members
Proficient computer skills with knowledge of Microsoft Office applications
Excellent organizational and time management skills
Willingness to travel to local senior living communities
Experience with chronic care management or other care management programs preferred

Job Duties

Conduct monthly in-person rounds for patients enrolled in APCM or GUIDE programs
Address patient and durable power of attorney inquiries via telephone
Respond to patient or caregiver messages received via the Curana Patient Portal
Assist patients with scheduling follow-up appointments with Curana Providers or specialists
Manage electronic health records and ensure accurate and up-to-date patient records
Coordinate documents needed for review or signature by a provider
Facilitate provider orders and escalate findings
Support provider scheduling
Assist with prior authorizations
Obtain patient records and diagnostic test results
Organize telehealth consultations
Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication
Perform other duties as assigned