Care Concierge

VCA Animal Hospitals is a leading provider of veterinary care services dedicated to enhancing the health and well-being of animals. Situated in Salt Lake City, Utah, VCA Urgent Care Animal Hospital at Sugar House specializes in offering prompt and innovative urgent care solutions for pets. This hospital embraces a client-centered approach that prioritizes the needs, comfort, and peace of mind of both pets and their owners. VCA Animal Hospitals are known for combining cutting-edge veterinary technology with compassionate and personalized care in a welcoming and thoughtfully designed environment. The hospital location boasts a modern, spa-like lobby that reduces stress for pets and owners alike, reflecting a commitment not only to medical excellence but also to the overall experience of visiting the hospital. VCA Animal Hospitals stand out in the veterinary field by providing a virtual waiting room system where clients can wait comfortably at home until alerted by text to enter the hospital, minimizing wait times and pet anxiety. This exceptional integration of technology and client care creates an inviting atmosphere that sets new standards for urgent veterinary care.

The Veterinary Care Concierge role at VCA Urgent Care is pivotal in supporting the hospital's mission to deliver outstanding care through seamless communication and service excellence. This position serves as the primary liaison between pet owners and the medical team during urgent care visits. The Care Concierge is responsible for guiding clients through the entire urgent care journey—from greeting them upon arrival to ensuring all needs are met until checkout. The role demands a customer-focused professional adept at managing the flow of service with both empathy and efficiency. Key responsibilities include welcoming clients, managing real-time medical documentation, explaining treatment plans, and maintaining clear and continuous communication about the patient's progress. The Concierge also facilitates the checkout process directly in the exam room, enhancing convenience and creating a smooth experience for pet owners. The position offers full-time and part-time opportunities with a schedule of 4 ten-hour shifts, and requires availability on weekends, reflecting the hospital's commitment to accessibility and comprehensive care. Compensation ranges from $15 to $19 per hour, negotiable based on education and experience. VCA encourages candidates with a passion for veterinary medicine and client service to join a team that is revolutionary in veterinary urgent care and dedicated to professional growth and outstanding customer service.