Care Concierge

VCA Animal Hospitals is a renowned veterinary healthcare provider known for its commitment to delivering exceptional medical services for pets across the United States. The Salt Lake City facility, specifically the VCA Urgent Care Animal Hospital located in Sugar House, Utah, extends urgent care services with an innovative approach tailored to meet pets' health needs swiftly and effectively. As part of a larger network under Mars Veterinary Health, VCA has built a reputation for utilizing the latest veterinary practices and technology to provide compassionate and comprehensive care for animals. The hospital itself is designed with a client-centric philosophy, offering a welcoming, spa-like atmosphere that significantly reduces stress for pets and their owners during urgent medical visits. The environment combines comfort with efficiency, including a virtual waiting room system that allows pet owners to wait at home until notified, minimizing in-person wait times and enhancing the experience for everyone involved.

This position is for a full-time Veterinary Care Concierge at the VCA Urgent Care Animal Hospital in Salt Lake City. The Care Concierge plays a critical role as a primary point of contact between clients and the medical care team throughout the urgent care visit. This role involves setting expectations, managing the pace of the visit, and ensuring seamless communication during every phase of the patient’s care, from intake to checkout. The Care Concierge supports veterinarians by accurately entering medical records in real time and facilitating clear communication of treatment plans and progress to clients. This customer service-focused position requires enthusiasm, multitasking ability, and excellent interpersonal skills to maintain client trust and satisfaction. Responsibilities also extend to assisting in the discharge process, providing medication instructions, and following up with clients to ensure continued care and satisfaction. This role is vital in delivering an extraordinary client experience by bridging the gap between urgent medical needs and compassionate support, all while working in a fast-paced healthcare setting that operates seven days a week during extended hours. The Work schedule includes four 10-hour shifts with mandatory weekend availability. Compensation ranges from $15 to $19 per hour, negotiable based on experience and credentials. Benefits for full-time associates include paid time off, medical coverage, mental health resources, pet care discounts, and retirement plans, emphasizing VCA’s dedication to employee well-being and professional development.