Cantonese-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC is a global consulting, technology, and managed services company specializing in delivering smarter, more human customer experiences through the power of data, artificial intelligence, and technology. Operating at the intersection of digital and human interaction, TTEC connects brands with their customers worldwide, providing innovative solutions that elevate the customer journey. With a commitment to inclusion, diversity, and equal opportunity, TTEC fosters a culture that empowers its workforce to thrive, ensuring every employee feels valued, respected, and able to bring their authentic selves to work. This dedication to culture is reflected in TTEC’s Great Place to Work® certification in the United States and its reputation for cultivating a supportive and inclusive workplace.

As a Cantonese-English Bilingual Healthcare Customer Service Representative at TTEC, working remotely from your home in California, you will play an essential role in enhancing the consumer experience by providing thoughtful support and guidance to customers navigating their healthcare benefits. This is a full-time remote employment opportunity with a competitive starting hourly wage of $22.65, and it offers a comprehensive benefits package that supports your health, well-being, and professional growth.

Your role will involve answering inbound customer calls, engaging with empathy and patience to understand consumer needs, researching multiple systems to resolve questions accurately, and delivering clear information to help consumers make informed decisions about their healthcare options. You will manage a high volume of interactions daily, maintaining professionalism and quality while following a structured schedule that includes designated breaks and lunches. Your bilingual proficiency in English and Cantonese is critical in bridging communication gaps and delivering an exceptional customer experience to diverse healthcare consumers.

TTEC’s training program is designed to support your success from day one, featuring interactive and instructor-led online sessions using webcam video, enabling you to connect visually with trainers, peers, and leaders. You will receive ongoing coaching and have access to thousands of free courses for continuous skill development. Your caring and supportive nature is a key asset that sets you apart, contributing to both customer satisfaction and the overall success of the team.

TTEC values a distraction-free remote workspace and requires a secure, high-speed wired internet connection to ensure seamless communication and workflow. Reporting to a Team Lead, you will be part of a dynamic global family committed to helping you build confidence and expertise throughout your career. TTEC also promotes an inclusive community where giving back and lifelong learning are encouraged, providing a positive and engaging environment for personal and professional growth.