Candlewood Suites Norfolk Airport - Assistant General Manager OEM
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Candlewood Suites Norfolk Airport is an extended-stay hotel designed to provide guests with a comfortable and convenient lodging experience. Located just off Military Highway between interstates I-64 and I-264, the hotel offers easy access to important local destinations such as Norfolk International Airport, major military installations, and key corporate employers. The property features spacious suites equipped with full kitchens, appealing to travelers seeking longer-term stays with the comforts of home. In addition to the accommodations, guests benefit from a variety of modern amenities including complimentary Wi-Fi, a 24-hour fitness center, free outdoor grills, on-site laundry facilities, and the Candlewood Cupboard convenience store. Its prime location provides access to downtown Norfolk, Virginia Beach, and other popular local attractions, making it an ideal choice for business and leisure travelers alike.
The Assistant General Manager at Candlewood Suites Norfolk Airport plays a pivotal role in ensuring the overall success and smooth operation of the hotel. This individual steps into the leadership spotlight whenever the General Manager is unavailable and is entrusted with overseeing multiple departments to enhance guest satisfaction and drive profitability. The position demands a dynamic and resourceful leader who can confidently manage teams, solve operational challenges, and maintain clear lines of communication among all stakeholders. Duties include supervising guest services staff, participating actively in recruiting, hiring, and training, and coaching team members to reach their full potential.
This role also requires handling financial data to support effective budgeting and cost control, utilizing technology such as Windows Operating Systems to facilitate smooth management and accurate reporting. The Assistant General Manager must uphold professional standards in appearance and grooming to reflect the hotel’s quality and brand. This position is overtime eligible, meaning that overtime pay applies and is calculated accordingly, offering a fair compensation structure for dedicated work beyond regular hours. The ideal candidate is someone who brings a hospitality-focused mindset, ensuring every guest and teammate interaction leaves a positive and lasting impression. This is an exciting opportunity for an experienced hospitality professional ready to contribute to a welcoming team environment while supporting the ongoing success of a well-known hotel brand. Employees enjoy a competitive benefits package after an initial waiting period, including medical, dental, and vision insurance, paid time off, and retirement savings plans, enhancing job satisfaction and work-life balance.
The Assistant General Manager at Candlewood Suites Norfolk Airport plays a pivotal role in ensuring the overall success and smooth operation of the hotel. This individual steps into the leadership spotlight whenever the General Manager is unavailable and is entrusted with overseeing multiple departments to enhance guest satisfaction and drive profitability. The position demands a dynamic and resourceful leader who can confidently manage teams, solve operational challenges, and maintain clear lines of communication among all stakeholders. Duties include supervising guest services staff, participating actively in recruiting, hiring, and training, and coaching team members to reach their full potential.
This role also requires handling financial data to support effective budgeting and cost control, utilizing technology such as Windows Operating Systems to facilitate smooth management and accurate reporting. The Assistant General Manager must uphold professional standards in appearance and grooming to reflect the hotel’s quality and brand. This position is overtime eligible, meaning that overtime pay applies and is calculated accordingly, offering a fair compensation structure for dedicated work beyond regular hours. The ideal candidate is someone who brings a hospitality-focused mindset, ensuring every guest and teammate interaction leaves a positive and lasting impression. This is an exciting opportunity for an experienced hospitality professional ready to contribute to a welcoming team environment while supporting the ongoing success of a well-known hotel brand. Employees enjoy a competitive benefits package after an initial waiting period, including medical, dental, and vision insurance, paid time off, and retirement savings plans, enhancing job satisfaction and work-life balance.
Job Requirements
- At least five years of progressive hotel experience (Rooms or Food and Beverage)
- Four-year degree with 2-3 years experience or two-year degree with 3-4 years experience
- Supervisory background required
- Ability to stay calm and objective under pressure
- Must hold or obtain certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid
Job Qualifications
- At least five years of progressive hotel experience in Rooms or Food and Beverage
- Four-year degree with 2-3 years of related experience or two-year degree with 3-4 years of related experience
- Supervisory experience in a hotel or related setting
- Strong problem-solving and communication skills
- Proficiency with Windows Operating Systems
- Ability to lead and motivate teams
- Certifications such as Food Handlers, Alcohol Awareness, CPR, and First Aid preferred or obtainable
Job Duties
- Supervise multiple departments and drive hotel profitability by managing teams and partnering with the General Manager
- Proactively identify and solve operational challenges to maintain efficient hotel operations
- Recruit, hire, and train Guest Services staff while coaching team members through development programs and ongoing training
- Actively listen and communicate effectively with colleagues and guests to ensure clear understanding and satisfaction
- Utilize financial data and information to support hotel budgeting and cost control
- Manage daily operations using Windows Operating Systems and related software for reporting
- Maintain professional appearance and grooming standards in accordance with company policies
- Demonstrate a friendly, service-oriented attitude to enhance guest and team member experiences
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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