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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Aloft Houston Shenandoah is a vibrant and modern hotel located in The Woodlands, TX, designed to cater to the needs of today's savvy traveler. This urban-themed hotel seamlessly blends contemporary style with a lively atmosphere, making it an ideal destination whether guests are traveling for business or leisure. Guests are invited to enjoy a range of amenities including the W XYZ bar where they can meet and mingle with friends, Re:fuel by Aloft, a 24-hour pantry offering a variety of snacks, and the Re:mix lounge, a perfect place to relax and play. The hotel’s rooms boast spacious layouts, contemporary décor,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel or customer service role preferred
- Ability to use hotel management software
- Good communication skills
- Ability to work flexible hours including weekends and holidays
- Must be able to multitask and solve problems efficiently
- Basic computer proficiency
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related hospitality field preferred
- Familiarity with hotel management software
- Proficiency in Microsoft Office suite
- Excellent communication and interpersonal skills
- Ability to multitask and handle stressful situations calmly
- Strong problem-solving skills
Job Duties
- Greet guests warmly and assist with check-in and check-out processes
- Handle guest inquiries and provide information about hotel services and local attractions
- Manage reservations and update booking systems accurately
- Coordinate with housekeeping and maintenance to ensure room readiness
- Resolve guest complaints and problems promptly to maintain satisfaction
- Process payments and maintain accurate financial records
- Maintain a clean and organized front desk area
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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