Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Aloft Houston Shenandoah is a vibrant and modern hotel located in The Woodlands, TX, designed to cater to the needs of today's savvy traveler. This urban-themed hotel seamlessly blends contemporary style with a lively atmosphere, making it an ideal destination whether guests are traveling for business or leisure. Guests are invited to enjoy a range of amenities including the W XYZ bar where they can meet and mingle with friends, Re:fuel by Aloft, a 24-hour pantry offering a variety of snacks, and the Re:mix lounge, a perfect place to relax and play. The hotel’s rooms boast spacious layouts, contemporary décor, complimentary Wi-Fi, and pillowtop mattresses for maximum comfort. Each room is equipped with a plug-and-play connectivity station that allows guests to charge their electronics and connect to a 55-inch LCD TV, ensuring a perfect blend of work and play. For those hosting events, the hotel offers an adaptable event room with tasteful designs and high-performance audio-visual equipment along with Wi-Fi access.
The Front Desk Agent role at Aloft Houston Shenandoah is a key position focused on elevating the guest experience. As the first point of contact, the Front Desk Agent plays an essential role in creating warm welcomes, smooth check-ins, and friendly farewells that help make each guest’s stay memorable. This position requires a hospitality-minded individual who excels at multitasking—managing reservations, guest requests, and any unexpected situations with grace and efficiency. Being a front-line representative, the agent is not only responsible for delivering outstanding customer service but also for maintaining a seamless operation behind the scenes. The role demands quick thinking, excellent communication skills, and the ability to turn challenges into positive experiences for guests. The Front Desk Agent is also expected to work collaboratively with the entire hotel team to ensure the property's reputation for exceptional hospitality is upheld.
This full-time position offers a competitive benefits package after the initial probation period, including daily pay options, medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. Aloft Houston Shenandoah prides itself on providing a supportive and collaborative work environment that feels like family. Monthly team-building activities and events contribute to a positive workplace culture where personnel can grow, succeed, and feel valued. For those passionate about customer service and hospitality, joining this team is an opportunity to develop their careers in a dynamic setting where every team member’s contribution is appreciated. This role invites individuals who want to make a tangible difference in a guest’s stay by turning first impressions into lasting memories while working in one of the most exciting, urban-inspired hotels in the region.
The Front Desk Agent role at Aloft Houston Shenandoah is a key position focused on elevating the guest experience. As the first point of contact, the Front Desk Agent plays an essential role in creating warm welcomes, smooth check-ins, and friendly farewells that help make each guest’s stay memorable. This position requires a hospitality-minded individual who excels at multitasking—managing reservations, guest requests, and any unexpected situations with grace and efficiency. Being a front-line representative, the agent is not only responsible for delivering outstanding customer service but also for maintaining a seamless operation behind the scenes. The role demands quick thinking, excellent communication skills, and the ability to turn challenges into positive experiences for guests. The Front Desk Agent is also expected to work collaboratively with the entire hotel team to ensure the property's reputation for exceptional hospitality is upheld.
This full-time position offers a competitive benefits package after the initial probation period, including daily pay options, medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. Aloft Houston Shenandoah prides itself on providing a supportive and collaborative work environment that feels like family. Monthly team-building activities and events contribute to a positive workplace culture where personnel can grow, succeed, and feel valued. For those passionate about customer service and hospitality, joining this team is an opportunity to develop their careers in a dynamic setting where every team member’s contribution is appreciated. This role invites individuals who want to make a tangible difference in a guest’s stay by turning first impressions into lasting memories while working in one of the most exciting, urban-inspired hotels in the region.
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel or customer service role preferred
- Ability to use hotel management software
- Good communication skills
- Ability to work flexible hours including weekends and holidays
- Must be able to multitask and solve problems efficiently
- Basic computer proficiency
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related hospitality field preferred
- Familiarity with hotel management software
- Proficiency in Microsoft Office suite
- Excellent communication and interpersonal skills
- Ability to multitask and handle stressful situations calmly
- Strong problem-solving skills
Job Duties
- Greet guests warmly and assist with check-in and check-out processes
- Handle guest inquiries and provide information about hotel services and local attractions
- Manage reservations and update booking systems accurately
- Coordinate with housekeeping and maintenance to ensure room readiness
- Resolve guest complaints and problems promptly to maintain satisfaction
- Process payments and maintain accurate financial records
- Maintain a clean and organized front desk area
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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