Campus Visits Coordinator

The university is dedicated to fostering academic excellence, community engagement, and a supportive learning environment for prospective and current students. As a respected higher education institution, it strives to provide outstanding educational opportunities while nurturing the personal and professional growth of its community members. The Admissions department plays a critical role in this mission by attracting and welcoming prospective students and their families, ensuring they receive the necessary information, guidance, and support during their campus visit experience.\n\nThe Campus Visits Coordinator position is essential within the Admissions team, responsible for orchestrating seamless and welcoming campus visits for prospective students, families, and special guests. This full-time role requires effective management of daily operations related to campus visits, including the preparation of detailed itineraries tailored to the prospective students' interests and needs. The coordinator ensures every visitor's experience is positive, informative, and reflective of the university's values and commitment to excellence. Exceptional customer service is a hallmark of this role, as the coordinator serves as a key point of contact for visitors both in person and over the phone. In addition to visit management, the coordinator provides vital administrative support to professional admissions staff, contributing to the smooth functioning of admissions activities.\n\nKey responsibilities include planning and coordinating daily visits and tours for a diverse range of prospective students such as traditional undergraduates, graduate students, evening learners, and online candidates. The coordinator manages logistics like reserved parking, scheduling sessions with admissions counselors, making connections with campus programs, and accommodating special requests. Group tours are arranged in partnership with the Director, and VIP visits are hosted in collaboration with other admissions professionals. An important aspect of this role is the management and development of campus tour guides, including their selection, training, supervision, mentoring, and evaluation. The coordinator implements ongoing training programs and regularly adjusts tour routes to maximize the visitor experience.\n\nCommunication and customer service are central components of the position. The coordinator responds promptly to inquiries, maintains the campus visit inbox, conducts follow-ups with prospective students to address their questions, and exemplifies the caring spirit of the university community. Administrative duties also play a significant role, including managing hospitality supplies for welcome areas, overseeing content for visit-related web pages, handling clerical tasks, and safeguarding confidentiality across all interactions. The coordinator supports event development and evaluation through tools such as SLATE and compiles data and analysis reports to inform strategic planning.\n\nThis role also involves representing the university at on- and off-campus functions and supporting additional duties as assigned. The ideal candidate possesses post-high school education or equivalent experience, with a preference for a bachelor’s degree, and has at least one year of experience in a fast-paced, customer service-oriented environment. Essential competencies include a strong customer service orientation, professionalism, adaptability, attention to detail, excellent communication skills, trustworthiness, project and time management capabilities, and a collaborative team spirit. The role demands flexibility to work non-routine hours during peak times and the physical ability to navigate campus areas and stairs. Overall, the Campus Visits Coordinator is a vital ambassador for the university, ensuring every visitor’s experience is memorable and aligned with the institution's mission and values.