Campus Receptionist

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $14.00

Benefits

401(k) and Matching

comprehensive health coverage

Dental Insurance

Vision Insurance

Life insurance

Parental leave

Paid Time Off

Employee assistance program

Tuition Reimbursement

Job Description

The Aviation Institute of Maintenance (AIM), established in 1969, is a premier educational institution dedicated to advancing the field of aviation maintenance through exceptional education and training programs. With 15 campuses nationwide, AIM is recognized as a cornerstone of the aviation industry in the United States, enrolling 20 percent of all students attending FAA-certified Airframe and Powerplant (A&P) schools. AIM's commitment to excellence has positioned it as a leading educator, graduating nearly one in four certified aircraft technicians across the country annually. The institution is deeply committed to preparing tomorrow's aircraft technicians by equipping them with the skills, knowledge, and... Show More

Job Requirements

High School Diploma or GED
ability to work in a fast-paced, performance-driven, compliance-oriented educational environment
detail-oriented, analytical, highly organized, and able to multi-task, prioritize tasks, and work well under pressure
demonstrate a high level of integrity, strong work ethic, and professionalism
persuasive and effective verbal and written communication skills
highly motivated and goal-oriented
able to work independently and as collaborative team member
excellent computer skills including MS Office applications
ability and willingness to work outside of regular work shifts as necessary or as requested

Job Qualifications

High School Diploma or GED, or equivalent on-the-job experience
ability to work in a fast-paced, performance-driven, compliance-oriented educational environment
detail-oriented, analytical, highly organized, and able to multi-task, prioritize tasks, and work well under pressure
demonstrate a high level of integrity, strong work ethic, and professionalism
persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting
highly motivated and goal-oriented, with strong problem-solving skills
able to work independently and as collaborative team member, with exceptional interpersonal skills
excellent computer skills with proficiency in MS Office applications including Word, Excel, Outlook, SharePoint, and Teams
ability and willingness to work outside of regular work shifts as necessary or as requested by Supervisor

Job Duties

Greet and assist all visitors to the campus, providing information and directing them to the appropriate departments or services
handle inbound calls, addressing inquiries and facilitating communication between the campus and external stakeholders
assist the Admissions Department with electronic and hardcopy documentation tasks, ensuring accurate record-keeping and timely processing of materials as assigned by the Director of Admissions
greet all campus visitors warmly and professionally, ensuring a positive first impression and providing exceptional customer service as a liaison between students and staff
answer incoming calls following established telephone techniques, efficiently directing inquiries to the appropriate personnel as directed by the Campus Director of Admissions
provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions
enter and manage inquiries into CampusNexus promptly, utilizing the Quick Lead method or Inquiry Folder
conduct daily audits of inquiries using the Lead Master Listing Summary Report, distributing findings to the Director of Admissions by a designated time
maintain a running list of lead returns and assist with lead distribution under the guidance of the Director of Admissions, ensuring accurate reporting and follow-up on missed appointments
generate daily activity reports detailing interviews and financial aid appointments, submitting updates throughout the day to the Director of Admissions and the Admissions team
be prepared to perform additional duties as assigned by the Director of Admissions, demonstrating adaptability and a collaborative spirit within the admissions team

Job Location

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