Campus Hospitality Ambassador

Genentech is a leading biotechnology company dedicated to discovering, developing, manufacturing, and commercializing medicines to treat patients with serious or life-threatening medical conditions. Known for its innovative approach and commitment to medical breakthroughs, Genentech fosters a dynamic and inclusive work environment that empowers its employees to contribute meaningfully to research and development goals. With a global presence and a focus on advancing science, the company provides a world-class campus experience that supports a diverse workforce and numerous visitors daily.

The Campus Hospitality Ambassador role at Genentech is an essential part of the Campus Amenities and Services team, which plays a vital role in creating a welcoming, secure, and efficient environment for employees, executives, international visitors, and contractors. This on-site position is based at the South San Francisco location and focuses on frontline engagement, merging exceptional customer service with stringent site security protocols. The ambassador acts as the primary point of contact in campus lobbies, ensuring smooth lobby operations, managing guest check-ins, vendor deliveries, and supporting various corporate communication demands.

Working closely with the Security team and Facility Management, the Campus Hospitality Ambassador helps maintain high standards in safety and service excellence across the campus, supporting over 12,000 personnel and guests daily. The role requires overseeing logistics related to transportation, parking, and workplace amenities, and actively participating in process improvement initiatives. This position demands adaptability, technical proficiency with various digital tools, and a polished professional demeanor. The ambassador must also commit to a flexible shift schedule that includes bi-weekly evening meetings, contributing to the overall operational success of the campus environment.

The salary range for this position is $60,600.00 to $112,600.00, depending on experience and other factors, with potential eligibility for an annual discretionary bonus. Relocation benefits are not approved for this role, so candidates are expected to be local or willing to commute. This opportunity is ideal for someone with a bachelor's degree and 3-5 years of experience in corporate customer service or luxury hospitality, who is passionate about providing high-quality service and ensuring the smooth operation of a busy campus environment. Genentech is an equal opportunity employer committed to inclusive hiring and providing accommodations to applicants with disabilities.