Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
flexible schedule
Employee Discounts
Job Description
High Point University (HPU) is a private liberal arts university located in High Point, North Carolina. Known for its commitment to providing a comprehensive and engaging educational experience, HPU emphasizes a hands-on learning environment where students, faculty, and staff work collaboratively toward academic excellence and personal growth. The university prides itself on its vibrant campus community, diverse programs, and supportive services that enhance both the educational and personal development of its students. The Office of Communication at High Point University plays a critical role in fostering transparent and effective interaction between the university and its diverse stakeholders, including students, families, faculty, and the wider community.
The Office of Communication is currently seeking a dedicated and personable Campus Concierge to join their team. This position is designed to provide HPU students, faculty, staff, and families with outstanding customer service, acting as the first point of contact for a variety of inquiries and issues related to the university. The Campus Concierge will prioritize engagement with parents and families, assisting them in navigating university resources, answering questions, and finding solutions efficiently and empathetically. This role requires a professional who embodies the university's values of service, communication, and community involvement.
The Campus Concierge position demands someone with exceptional interpersonal communication skills, problem-solving capabilities, and a strong proficiency in writing and digital communication, including social media. The Concierge team is charged with enhancing the experience of all who engage with HPU by providing accurate and timely information, while also representing the university’s brand in all interactions. This role includes managing inquiries through phone, email, university events, and social media platforms. It requires flexibility, as the Campus Concierge must be available during nights and weekends, with hours that can vary from 8:00 AM to 10:00 PM seven days a week.
Beyond direct customer service duties, the Campus Concierge serves in a leadership capacity by overseeing a substantial team of 40-60 part-time staff members. This managerial responsibility includes hiring, terminating, training, approving time records via Workday, and offering coaching and performance feedback. Additionally, the position involves monitoring and updating university communication platforms such as apps and websites, managing public relations on parent social media channels like Facebook and Instagram, and collaborating with various departments to ensure issues raised by families and students are resolved promptly and positively.
The successful candidate will be a proactive self-starter with the ability to multitask, prioritize important details, and operate independently. They will have a keen understanding of how technology can be leveraged to improve communication and service delivery. Strong writing skills are essential for managing content creation and maintaining consistent messaging across all communication channels. By fulfilling these responsibilities, the Campus Concierge helps maintain HPU’s reputation for providing first-class service and supports an inclusive and welcoming campus environment focused on enhancing the daily lives of the HPU family.
The Office of Communication is currently seeking a dedicated and personable Campus Concierge to join their team. This position is designed to provide HPU students, faculty, staff, and families with outstanding customer service, acting as the first point of contact for a variety of inquiries and issues related to the university. The Campus Concierge will prioritize engagement with parents and families, assisting them in navigating university resources, answering questions, and finding solutions efficiently and empathetically. This role requires a professional who embodies the university's values of service, communication, and community involvement.
The Campus Concierge position demands someone with exceptional interpersonal communication skills, problem-solving capabilities, and a strong proficiency in writing and digital communication, including social media. The Concierge team is charged with enhancing the experience of all who engage with HPU by providing accurate and timely information, while also representing the university’s brand in all interactions. This role includes managing inquiries through phone, email, university events, and social media platforms. It requires flexibility, as the Campus Concierge must be available during nights and weekends, with hours that can vary from 8:00 AM to 10:00 PM seven days a week.
Beyond direct customer service duties, the Campus Concierge serves in a leadership capacity by overseeing a substantial team of 40-60 part-time staff members. This managerial responsibility includes hiring, terminating, training, approving time records via Workday, and offering coaching and performance feedback. Additionally, the position involves monitoring and updating university communication platforms such as apps and websites, managing public relations on parent social media channels like Facebook and Instagram, and collaborating with various departments to ensure issues raised by families and students are resolved promptly and positively.
The successful candidate will be a proactive self-starter with the ability to multitask, prioritize important details, and operate independently. They will have a keen understanding of how technology can be leveraged to improve communication and service delivery. Strong writing skills are essential for managing content creation and maintaining consistent messaging across all communication channels. By fulfilling these responsibilities, the Campus Concierge helps maintain HPU’s reputation for providing first-class service and supports an inclusive and welcoming campus environment focused on enhancing the daily lives of the HPU family.
Job Requirements
- Bachelor's degree preferred
- Two years of customer service experience
- Experience with social media platforms
- One year of content writing experience
- Ability to work nights and weekends
- Proficiency with Microsoft products
- Strong interpersonal and communication skills
- Ability to manage and lead a large team
- Ability to multitask and prioritize
- Proactive and self-motivated work ethic
Job Qualifications
- Bachelor's degree preferred in English, Communications, or related field
- Two years of customer service experience in a business known for first-class customer service
- Proficiency with Facebook and other social media platforms
- One year of experience in content writing
- Preferred experience in retail, service industry, or public relations
- Ability to provide unmatched customer service to HPU families, students, faculty, and staff
- Ability to communicate positively
- Ability to execute multiple job functions
- Detail-oriented with strong prioritization skills
- Willingness and availability to work evenings and weekends
- Proficient in Microsoft products with a willingness to learn new software
- Quick to learn new technology
- Strong communication skills with clear, succinct writing
- Proficiency in social media communication
Job Duties
- Provide extraordinary customer service by assisting the HPU family in finding timely solutions to issues
- Oversee graduate assistants and student employees to deliver the HPU experience through face-to-face interactions, phone calls, emails, app updates, website updates, and social media
- Manage public relations on parent social media platforms including Facebook and Instagram, exercising independent judgment and discretion
- Collaborate with various departments to ensure positive and quick resolution of concerns from parents and families
- Oversee 40-60 part-time staff as manager-on-duty, including hiring, firing, training, approving time in Workday, and providing coaching and feedback
- Perform office tasks related to university operations including data entry, customer service recordings, invoice processing, purchasing, and mailing print materials
- Maintain processes and standards for Concierge desks across campus
- Manage scheduling and payroll for all Student Concierge Workers
- Implement Airport Transportation Program
- Maintain a positive work atmosphere through effective communication
- Work independently as a self-starter with strong interpersonal skills
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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