Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences through data, AI, and advanced technology solutions. Founded with a commitment to improving the way businesses connect with their customers, TTEC operates across various industries, specializing in customer engagement and business process outsourcing. TTEC's mission centers on bringing humanity to business, ensuring that every interaction feels personalized, respectful, and effective. The company fosters an inclusive, community-minded culture that values diversity and promotes continuous professional growth, making it a Great Place to Work certified in the United States. This recognition highlights TTEC's dedication to cultivating an environment where employees can thrive, contribute meaningfully, and feel a true sense of belonging.

The Cambodian-English Bilingual Healthcare Customer Service Representative role at TTEC is designed for individuals passionate about making a difference in consumers' healthcare experience. This is a remote, full-time position based in California, offering an hourly wage starting at $22.65. In this role, you will be the voice and support for customers seeking assistance with their healthcare benefit needs. Your responsibilities will include answering incoming calls, engaging deeply with customers to understand their unique situations, conducting thorough research across multiple systems to find accurate solutions, and providing clear, empathetic communication to help customers navigate healthcare options effectively. The role demands maintaining high quality and professionalism while managing a high volume of interactions.

Employees in this role benefit from comprehensive training featuring interactive, instructor-led online sessions that foster real-time connections via webcam video and audio. This training ensures you have the skills and confidence needed to succeed right from the start and throughout your career. Ongoing coaching, access to thousands of free courses, and a supportive team environment help employees continuously grow their expertise. TTEC also places a high value on empathy, patience, and attentiveness, recognizing that these qualities are as vital as technical skills for delivering exceptional customer service. As part of a dynamic, global family, you’ll report to a Team Lead who will guide you in contributing to the success of your team and delivering exceptional customer experiences.

Furthermore, TTEC emphasizes career development, offering supportive benefits such as tuition reimbursement, professional development assistance, and health and wellness incentives. The role requires a distraction-free home workspace with a reliable wired internet connection to enable seamless remote work. TTEC's inclusive work culture aims to empower employees to be their authentic selves while embracing diversity as a source of strength and innovation. By joining TTEC as a Cambodian-English Bilingual Healthcare Customer Service Representative, you will play a pivotal role in connecting people and brands through meaningful and human-centered customer experiences.