Call Center/Medical Receptionist

Our healthcare facility is dedicated to providing exceptional patient care through efficient and compassionate administrative support. We are a well-established medical office committed to ensuring a seamless patient experience from the moment they make contact through to their appointment and follow-up care. With a focus on accuracy, professionalism, and empathy, our team plays a critical role in maintaining the organization and flow of our medical practice. We pride ourselves on a collaborative work environment that values patient privacy and quality service.

We are currently seeking a skilled Medical Receptionist to join our team. This role involves managing patient communications, scheduling appointments with precision, and supporting various administrative functions that contribute to smooth office operations. The Medical Receptionist will serve as the first point of contact for patients, handling phone calls courteously and efficiently, screening calls to determine their nature, and directing them appropriately. Other vital tasks include completing medical record requests promptly, assisting with referrals and patient care coordination, and managing payment-related inquiries and transactions. Experience with Epic EMR software and medical billing is highly advantageous for this position, as is the ability to multitask and maintain a focused, detail-oriented approach in a busy healthcare setting. This is a fantastic opportunity for someone with a background in medical office administration and a passion for delivering excellent patient service to contribute to a caring and supportive clinical team.