Call Center/Medical Receptionist

Macon, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $18.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

Job Description

Our healthcare facility is dedicated to providing exceptional patient care through efficient and compassionate administrative support. We are a well-established medical office committed to ensuring a seamless patient experience from the moment they make contact through to their appointment and follow-up care. With a focus on accuracy, professionalism, and empathy, our team plays a critical role in maintaining the organization and flow of our medical practice. We pride ourselves on a collaborative work environment that values patient privacy and quality service.

We are currently seeking a skilled Medical Receptionist to join our team. This role involves managing patient communications, scheduling... Show More

Job Requirements

Ability to multitask efficiently
Excellent verbal and written communication skills
Great active listening skills
Phone skills, including familiarity with complex or multi-line phone systems
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Organized
Working knowledge of computer applications
Detail oriented
Focused
Ability to plan and schedule tasks to maintain control of own workflow
1 year call center experience
2 years medical office experience
1 year medical billing experience

Job Qualifications

Ability to multitask efficiently
Excellent verbal and written communication skills
Great active listening skills
Phone skills, including familiarity with complex or multi-line phone systems
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Organized
Working knowledge of computer applications
Detail oriented
Focused
Ability to plan and schedule tasks to maintain control of own workflow
1 year call center experience
2 years medical office experience
1 year medical billing experience

Job Duties

Answer incoming calls in a polite and professional manner
Screen calls efficiently on whether to transfer, schedule or take messages
Schedule appointments accurately with detailed description and demographics
Complete medical records requests in an accurate and timely manner
Aid in facilitating patient care, referrals, directions, and/or appointments
Fulfill appointment requests
Timely respond to voicemails with a same day callback
Make appointment reminder calls
Document conversations in Epic EMR
Fulfill patient communication responsibilities as requested or needed by provider
Timely and accurate completion of all Epic work queues and in-basket tasks
Assist in cancelling and/or rescheduling appointments
Answer questions regarding patient statements
Accept payments
Create payment plans through Waystar
Perform other administrative tasks relating to patient and office flow
Cross-train with Medical Receptionists and Referral Coordinators
Perform other duties as assigned or requested

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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