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Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $20.50/hr
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $20.50
Work Schedule
Standard Hours
Benefits
Paid Time Off
Health Insurance
Career path advancement
training program
remote work opportunity
Equal employment opportunity
Job Description
Fallon Health is a respected leader in the healthcare services industry, founded in 1977. The organization is known for its innovative health insurance solutions along with a wide variety of Medicaid and Medicare products. Fallon Health specializes in creating unique healthcare programs and services that provide coordinated and integrated care primarily for seniors and individuals with complex health needs. The company has consistently been recognized among the nation's top health plans and is the only health plan in Massachusetts to have received the prestigious "Excellent" accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage, and Medicaid... Show More
Job Requirements
- High school diploma or equivalent
- ability to type at least 25 words per minute net
- 2+ years of experience in customer service or call center environment
- proficiency with Microsoft Office applications
- strong verbal and written communication skills
- ability to work remotely after training
- willingness to attend 8-9 weeks of on-site training in Worcester, MA
Job Qualifications
- High school diploma required, Bachelor's degree or advanced education desirable
- 2+ years professional work experience preferably in a customer facing inbound call-center setting
- ability to multitask
- strong typing skills
- high proficiency with MS Word, MS Excel and system data entry
Job Duties
- Ownership for development of knowledge and skills as training program provides material and framework for success
- ownership for customer satisfaction acting as primary liaison for members to obtain information or support
- clear and concise documentation of call detail for tracking member and provider contacts
- identification and communication of trends indicative of enterprise service issues
- escalation of member and provider concerns and servicing issues
- appropriate execution of corporate and department policies and practices
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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