Call Center Sales Representative – Hybrid

AT&T is a leading global communications and technology company recognized for delivering innovative products and exceptional customer service. With a rich history spanning decades, AT&T has established itself as a powerhouse in the telecommunications industry, offering a diverse portfolio that includes wireless services, broadband internet, digital TV, and advanced technology solutions to millions of customers worldwide. The company prides itself on its commitment to connecting people, businesses, and communities through cutting-edge technology and reliable networks.

This hybrid-remote Premier Service Consultant position is based in Miami, Florida, at the 600 NW 79th Avenue location. The role requires the selected candidate to work onsite 3-4 days per week and remotely from home 1-2 days weekly. This structure supports a flexible work environment by blending in-person collaboration and remote productivity. As a Premier Service Consultant, you will be the vital voice of AT&T, acting as a trusted advisor to both prospective and existing customers. Your primary mission will be to deliver an outstanding customer experience by addressing service needs, resolving issues, and promoting AT&T’s latest technology and services.

In this role, you will engage with customers through multiple communication channels such as calls, chats, and emails in a fast-paced setting. A critical aspect involves identifying sales and upselling opportunities to meet and exceed sales and commission goals aggressively. AT&T offers an hourly wage starting at $20.17 with commissions based on performance. Top-performing representatives can earn over $62,280 annually, thanks to the company’s uncapped commission model. Comprehensive paid training equips new hires with the skills and knowledge necessary to succeed and thrive in this customer-centric role.

Your day-to-day responsibilities include accurately resolving customer service challenges related to billing, payments, service inquiries, and collections. Communicating clearly about bills, product features, and offerings helps build customer understanding and loyalty. You will also troubleshoot basic technical issues and escalate complex problems to higher support as needed, ensuring customer satisfaction at all times. This position demands high adaptability, unwavering focus on customer needs, strong work ethic, attention to detail, and excellent problem-solving capabilities.

AT&T values fostering a supportive and inclusive work culture where employees are empowered to grow their careers. This role empowers you to become a key contributor shaping the customer’s experience with state-of-the-art technologies and services. Working a flexible 40-hour work week includes possible nights, weekends, and overtime to meet operational demands. Employees benefit from an array of perks including medical, dental and vision coverage, a 401(k) retirement plan, tuition reimbursement, generous paid time off and holidays, paid parental leave, adoption reimbursement, and a suite of wellness and supplemental benefit programs.

From providing critical customer support to driving sales initiatives, the Premier Service Consultant at AT&T plays a crucial role in reinforcing the company's position as a market leader. Candidates considering careers in wireless sales, call center roles, or customer service will find this opportunity ideal for leveraging their skills and advancing their careers. By joining AT&T, you are not just taking a job; you are stepping into a career filled with ongoing learning, growth, and the chance to be part of a dynamic team changing how people connect worldwide.