Call Center Representative, Part-time

West Coast University is a leading institution dedicated to transforming healthcare education by equipping students with the necessary skills and knowledge to excel in their careers as caregivers. Renowned as a certified Great Place to Work, West Coast University fosters a collaborative, student-centric culture that values academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. The university’s mission extends beyond educating students; it aims to make a profound impact on healthcare by preparing professionals who will touch the lives of countless patients throughout their careers.

As part of its team, West Coast University offers an empowering work environment where associates are motivated to make a difference not just for themselves but for the communities they serve. Joining this institution means becoming part of a collective effort to advance healthcare education and support student success through a commitment to teamwork, collegiality, transparency, and a student-focused approach. The university's culture nurtures professional development and encourages innovation, allowing employees to grow while contributing to meaningful outcomes.

The Call Center Associate role at West Coast University embodies service excellence and operational efficiency. This position is responsible for managing a high volume of inbound and outbound calls, providing outstanding customer service to prospective students, coworkers, and executives with courtesy, accuracy, and efficiency. The call center associate acts as a vital communication link between students and the university, ensuring inquiries are handled promptly and routed to the appropriate departments or individuals. Through scripted interactions and use of a Telephone Automatic Dialing System, associates assist prospective students by sharing detailed information, scheduling informational sessions, and facilitating appointments to visit the campus.

This role also involves maintaining data integrity through precise data entry of personal information such as name, address, contact details, and source inquiries within the CRM system. The associate supports the admissions team by managing records assignment based on advisor rotation, enhancing a seamless prospective student experience. Additionally, the associate handles calls related to Career Service Employers, transferring or taking messages as needed, and vigilantly monitors call queues to ensure timely follow-up on invalid or returned inquiries.

West Coast University offers this position on a full-time basis with an hourly salary range from USD 21.43 to USD 28.95. While not bonus eligible, the role provides an opportunity to build a meaningful career in a supportive and innovative environment dedicated to making a difference in healthcare education. Employees benefit from a culture that prizes diversity and inclusion, reinforcing the university's commitment to equal opportunity and a welcoming workplace for all individuals.

Working at West Coast University means contributing to a purpose-driven organization where your efforts directly impact the future of healthcare through education. If you have customer service experience, especially in a call center or similar environment, and are passionate about helping others and delivering exceptional service, this role offers a unique chance to be part of an institution that values your contributions while encouraging your ongoing professional development.