Call Center Representative / Guest Services Associate

Kenneth's Salon + Spas, located in Columbus, Ohio, is a celebrated establishment known for its commitment to delivering exceptional beauty and wellness services. With a reputation built on years of dedicated service, Kenneth's Salon + Spas has earned recognition as one of the Best Places to Work for nine consecutive years. This accolade underscores the salon's dedication not only to its guests but also to creating a positive and supportive work environment for its employees. As a company, Kenneth's Salon + Spas focuses on fostering a culture where service excellence is paramount, ensuring that every guest interaction is memorable and enriching. The salon provides a wide range of spa and salon services designed to help guests feel their best, combining expert care with a relaxing and welcoming atmosphere.

We are currently seeking a friendly, professional, and customer-focused Call Center Representative / Guest Services Associate to join our vibrant team. This role is an integral part of our commitment to outstanding customer service. As the primary point of contact for our guests, the individual in this position will be responsible for managing appointment scheduling, handling inquiries, addressing concerns, and ensuring that every guest experience is handled with care and professionalism. This is an on-site role that requires a dedicated person who enjoys helping others and thrives in a customer service-oriented environment.

The position offers between 20 to 25 hours per week, with shifts predominantly from 2 pm to 7 pm on weekdays and availability for up to three Saturdays per month. The hourly wage is $15.00, reflecting the value we place on this customer-focused position. The Call Center Representative/Guest Services Associate will be expected to efficiently manage multiple communication channels including telephone and email, utilizing various software platforms to maintain accurate appointment records and provide detailed information about the salon's services, products, and promotions. This role demands excellent communication skills, a keen eye for detail, and the ability to multitask in a fast-paced work environment.

At Kenneth's Salon + Spas, our team members are supported by a range of benefits, especially for full-time employees working 30 or more hours per week. These benefits include an Employee Stock Ownership Plan (ESOP), 401(k), medical, dental, and vision insurance, a health savings account (HSA), employee assistance programs, professional development opportunities, and generous employee discounts on services and products. Additionally, employees enjoy flexible scheduling, paid time off, life insurance, accident and critical illness coverage, and short-term disability insurance. These benefits reflect the company’s dedication to the overall well-being and growth of its team members.

If you are passionate about providing exceptional customer service and enjoy engaging with people over the phone and through digital communications, Kenneth's Salon + Spas offers a rewarding opportunity to be part of a respected and dynamic team. Join us in a role that values helping others and making a positive impact on every guest's experience. We encourage qualified candidates who are eligible to work in the United States to apply online and become a valued member of our salon family. Please note that visa sponsorship is not available for this position.