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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $26.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Dental Insurance
flexible schedule
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Super Team Services is a dynamic and customer-focused call center dedicated to providing exceptional service to both internal and external clients. With a strong commitment to quality, professionalism, and client satisfaction, Super Team Services operates as a vital hub connecting customers with the best solutions to meet their needs. As a company, it values clear communication, empathy, and continuous improvement, fostering an environment where employees are encouraged to grow and contribute to the overall success of the business. The firm operates in person, providing a collaborative workspace that supports teamwork and effective problem-solving. The company offers a full-time employment opportunity... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a call center or customer service role preferred
- strong verbal and written communication skills
- ability to handle conflict positively and diplomatically
- strong empathy and patience
- analytical and critical thinking skills
- attention to detail
- flexibility to work weekends or evenings as needed
- team collaboration skills
- technical proficiency with customer service software
Job Qualifications
- High school diploma or equivalent
- previous experience in a call center or customer service role is preferred
- strong verbal and written communication skills
- ability to handle conflict positively and diplomatically
- strong empathy and patience
- ability to apply analytical and critical thinking to resolve complex situations
- comfortable using customer service software and communication tools
- ability to collaborate effectively with team members
Job Duties
- Respond quickly to client inquiries via phone, email, or text using provided sales scripts to ensure timely assistance
- provide exceptional customer service by understanding and addressing customer needs with empathy and a positive approach
- handle customer interactions with patience and understanding, offering personalized solutions to meet their needs
- keep detailed records of customer interactions and follow up as needed to ensure all issues are resolved
- look for opportunities to improve your work and suggest enhancements to policies and procedures to better the client experience
- develop a deep understanding of our products and services to effectively address customer concerns
- work closely with your team to brainstorm solutions and maintain a united front in addressing customer issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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