Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee assistance program
Professional development opportunities
Supportive team environment
Job Description
Dignity Healths Pacific Central Coast Health Centers (PHC) is a distinguished non-profit community clinic organization operating over 40 health centers along California's picturesque coast, from Ventura to Templeton. As an integral part of the Dignity Health Central Coast network, PHC is dedicated to delivering exceptional primary and specialty care services to diverse populations in the region. This extensive network includes award-winning hospitals, advanced imaging centers, accredited laboratories, and comprehensive post-acute care services, all united under the mission of "One Community. One Mission. One California." The organization's commitment is reflected through its patient-centered approach, striving to offer accessible, compassionate, and high-quality... Show More
Job Requirements
- Two years experience or equivalent in a high-volume phone customer service role
- Excellent interpersonal, organizational, and customer service skills
- Keyboarding skills and proficiency with computer equipment and software
- Effective communication in English in person, on phone, and in writing
Job Qualifications
- Two years experience or equivalent amount of experience in a high-volume phone customer service role
- Excellent interpersonal, organizational, and customer service skills
- Proficiency in keyboarding and computer equipment usage
- Effective communication skills in English, both verbal and written
- Experience in an outpatient medical office setting preferred
- Familiarity with electronic practice management systems preferred
- Experience with multi-line or ACD phone systems preferred
- Knowledge of medical terminology preferred
Job Duties
- Answer incoming phone calls promptly and courteously
- Provide excellent customer service to patients, physicians, clinic staff, laboratory and imaging personnel, hospital staff, patient family members, and vendors
- Collect and update patient demographic and insurance information accurately
- Verify health plan eligibility to support timely patient care
- Take complete and accurate messages and distribute them appropriately
- Schedule appointments using an electronic practice management system, ensuring mutual availability
- Perform additional clerical duties as needed to support clinic operations and quality patient care initiatives
Job Location
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