Call Center Receptionist

Pinnacle GI Partners is a well-established family of gastroenterology practices dedicated to providing exceptional patient care through a combination of skilled physicians, state-of-the-art equipment, and professional collaboration. With a strong commitment to creating an excellent patient experience, Pinnacle GI Partners has grown into a trusted healthcare provider in the East Lansing, MI area, offering comprehensive gastroenterological services for a wide range of digestive health needs. The organization values teamwork, continuous improvement, and patient-centered care, ensuring that every patient receives the highest standard of medical attention in a compassionate and supportive environment.

We are currently seeking a full-time Call Center Receptionist to join our East Lansing office team. This role is vital in supporting our patients throughout their care journey by serving as the first point of contact and guiding them through scheduling, check-ins, insurance verification, and referrals. The Call Center Receptionist will be responsible for answering phone inquiries, directing calls to the appropriate personnel, and assisting with triage communications when needed. This position operates during a general 8-hour shift from Monday to Friday with no nights or weekends, providing a balanced work schedule conducive to work-life harmony.

The successful candidate will have a background in customer service or healthcare support, though Pinnacle GI Partners offers training to ensure you are well-prepared to excel in this role. The starting wage is $17 per hour, reflecting the company’s commitment to fair compensation alongside opportunities for professional growth. Responsibilities in this position demand multitasking, strong organizational skills, and the ability to handle patient data accurately and efficiently. Computer competency is essential, as is the ability to work in a fast-paced office environment.

As a Call Center Receptionist, you will play an integral role in enhancing the patient experience from the moment they enter the practice. Your duties will include checking patients in and out, managing demographic and insurance information with precision, scheduling new appointments, coordinating referrals through insurance and physician offices, and providing seamless communication via phone and in-person interactions. Each task contributes to the smooth operation of the practice and fosters a positive experience for patients and staff alike.

Pinnacle GI Partners embraces diversity and is proud to be an Equal Employment Opportunity Employer. The company participates in E-Verify and adheres to all federal employment laws ensuring a fair and compliant hiring process. Join a forward-thinking healthcare provider where you can make a meaningful impact while advancing your career in a supportive and dynamic environment.