Call Center Customer Service Representative

European Wax Center is the largest and fastest-growing franchisor and operator of out-of-home waxing services in the United States. Founded on a mission to provide the highest quality personal care, the company has cultivated a reputation for excellence in waxing services through highly trained specialists and innovative beauty products. With numerous locations across the country, European Wax Center is committed to enhancing the personal grooming experiences of its guests by combining professional expertise, top-tier service, and a welcoming environment. The company emphasizes a culture of growth, inclusivity, and continuous education for its employees, making it a thriving place for professionals passionate about beauty and personal care.

The Call Center Representative position at European Wax Center plays a vital role in maintaining the company’s reputation for exceptional guest service. This part-time role is centered around providing outstanding customer support via phone communication. As a representative, you will be the first point of contact for guests seeking information, booking appointments, or requiring assistance, ensuring their interactions are handled with professionalism and care. The role includes scheduling reservations, managing guest records, answering inquiries about services and retail products, and effectively resolving complaints to achieve guest satisfaction.

This position offers an hourly wage starting from $17.50, plus performance incentives, reflecting the company’s recognition of dedication and service quality. Employees benefit from career growth opportunities within the company and have access to paid training and continued professional development programs. The work location is in Williamsville, NY, where representatives will work in person, contributing directly to the dynamic team environment. European Wax Center provides comprehensive benefits including vacation time, medical, dental and vision insurance, liability coverage, 401(k) matching and profit-sharing plans, discounts on services, and a referral program. This role demands excellent communication skills, attention to detail, and a passion for helping others thrive in a fast-paced environment. The company is an equal opportunity employer that values diversity and inclusivity.