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Call Center Customer Service Representative
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $17.50 - $1.00
Benefits
401(k) matching
Dental Insurance
Health Insurance
On-the-job training
Paid Time Off
Referral program
Vision Insurance
Job Description
European Wax Center is a leading franchisor and operator of out-of-home waxing services in the United States, known for its rapid growth and dedication to delivering exceptional personal care experiences. Established with a mission to provide high-quality waxing services, the company prides itself on its innovative products and the expertise of its highly trained wax specialists. This commitment has positioned European Wax Center as a preferred destination for clients seeking specialized waxing and laser hair removal solutions. The company culture emphasizes professionalism, continuous education, and a welcoming environment for both guests and employees, fostering a strong community of passionate individuals... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer service or call center roles
- Strong verbal and written communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Familiarity with data entry processes
- Positive attitude and passion for helping others
- Ability to commute or relocate to Williamsville NY 14221
Job Qualifications
- Proven experience in customer service or call center roles
- Strong communication skills both verbal and written
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Familiarity with data entry processes is beneficial
- A positive attitude and a passion for helping others
Job Duties
- Respond to guest inquiries via phone with professionalism and courtesy
- Schedule reservations and manage guest records accurately
- Provide detailed information about services and products to potential guests
- Handle guest complaints effectively ensuring satisfaction
- Maintain a high level of product knowledge to assist guests
- Collaborate with team members to improve service delivery
- Perform data entry tasks as required to keep records up-to-date
- Uphold phone etiquette standards while communicating with guests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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