Call Center Bilingual Sales Representative - Hybrid (English/Spanish)

AT&T is a global leader in communications and technology, known for its commitment to innovation and customer service excellence. With a strong presence in the telecommunications industry, AT&T offers a wide range of products and services including wireless communication, internet services, and entertainment solutions. The company prides itself on creating meaningful connections between people and technology, ensuring customers stay connected to what matters most. Established with a core focus on customer satisfaction and technological advancement, AT&T provides a dynamic and inclusive work environment that encourages growth, learning, and development. Its Miami location at 600 NW 79th Ave serves as a hub for delivering exceptional customer support and sales services both in-person and through remote setups.

This full-time Premier Service Consultant position is a bilingual (English/Spanish) role that combines hybrid remote and on-site work, requiring employees to report to the Miami center 3-4 days per week and work remotely 1-2 days weekly. The role centers on becoming the voice of AT&T by delivering top-notch customer service, sales, and retention efforts. Consultants will handle customer interactions via calls, chats, and emails in a fast-paced setting, providing solutions that enhance customer experience and satisfaction. The position offers a competitive base hourly pay starting at $20.18, plus uncapped commission opportunities, allowing successful representatives to earn $62,280 or more annually. This salary varies based on geography, experience, and education, reflecting the company’s dedication to rewarding performance and expertise.

As a Premier Service Consultant, you will support customers by resolving service, billing, payment, and technical issues, explaining product features and bills clearly, and troubleshooting problems. Your role will be vital in identifying upselling chances, closing deals, and contributing to the company’s revenue goals while fostering lasting customer relationships. Employees enjoy paid training, flexible scheduling including nights and weekends, and a work environment that values adaptability, problem-solving, strong work ethics, attention to detail, and customer focus.

AT&T’s hybrid work model also demands a reliable internet connection and a dedicated home workspace that meets technical and security standards to ensure seamless communication and productivity. The company provides the necessary equipment such as computers, monitors, and mobile devices to facilitate remote work. This opportunity is ideal for individuals with commissioned sales experience looking to grow within a renowned communications company that offers robust career advancement and continuous learning with exposure to the latest technologies and promotions. Join the AT&T team and be part of a future-focused organization where your voice plays a pivotal role in helping customers embrace and enjoy innovative technology.