Call Center Bilingual Sales Representative (English/Spanish) Hybrid

AT&T is a global leader in communications and technology, renowned for its commitment to innovation, exceptional customer service, and extensive network infrastructure. Headquartered in Dallas, Texas, AT&T provides a wide range of telecommunications services including wireless communications, broadband internet, pay television, and digital entertainment solutions. With a rich legacy spanning over a century, the company has consistently evolved to meet the dynamic needs of its customers and remain at the forefront of technological advancements. AT&T’s San Antonio call center is an essential part of this vast operation, serving as the frontline in delivering outstanding customer experiences and support.

The Call Center Bilingual Sales Representative (English/Spanish) role based in San Antonio, Texas, offers an exciting opportunity for individuals eager to jumpstart their career in telecommunications. This position is hybrid-remote, requiring the employee to work three to four days a week at the San Antonio 1010 N Saint Mary's Street location and one to two days remotely from home. This allows for a flexible work schedule that blends in-person collaboration with the convenience of remote work. The role is full-time and offers a competitive hourly wage of $20.16 plus commission, with top performers having the potential to earn over $62,280 annually. In addition to a strong base pay, the position includes a generous $1,500 sign-on bonus distributed incrementally to reward continued commitment.

As the voice of AT&T, the Premier Service Consultant is tasked with delivering exceptional customer service while driving sales, acquisition, service, and retention. Employees in this role engage with customers through multiple channels such as calls, chats, and emails in a vibrant, fast-paced environment. The focus is on creating meaningful connections, solving problems, and providing information about products and services that enhance the customers' overall experience. The hybrid work model demands an adaptable, self-motivated individual who can efficiently manage the balance between working on-site and remotely.

In their daily activities, bilingual representatives handle a variety of customer interactions where they identify sales opportunities and strive to close deals that meet or exceed sales goals. They provide accurate billing and service issue resolutions and explain product features clearly to build customer trust and satisfaction. Troubleshooting basic problems and escalating complex issues to higher-tier support teams are also critical components of the role. Working flexible hours including nights, weekends, and potential overtime is necessary to meet the demands of AT&T’s diverse customer base.

The company values commission experience, strong customer focus, work ethic, adaptability, problem-solving abilities, and meticulous attention to detail. To support new hires, AT&T provides paid training to foster success and continuous professional development. The benefits package is comprehensive, including medical, dental, and vision coverage, retirement savings plans, employee discounts, tuition reimbursement, paid time off, parental leave, and various supplemental benefits that promote employee well-being. The position also mandates reliable high-speed internet and a dedicated home workspace adhering to specific standards to maintain quality and security while working remotely.

Overall, this role not only offers a pathway to grow within a respected global company but also a chance to be part of a team dedicated to keeping people connected through cutting-edge technologies and services. It is an ideal career opportunity for bilingual individuals passionate about sales, customer service, and technology, eager to develop their skills and achieve financial rewards in a supportive and inclusive environment.