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Call Center Bilingual Sales Representative (English/Spanish) Hybrid
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.16
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Employee Discounts
Tuition Reimbursement
Paid Time Off
Paid parental leave
adoption reimbursement
short-term disability
long-term disability
Life insurance
Accidental death insurance
Critical illness supplemental benefits
Accident hospital indemnity benefits
Group legal benefits
Employee assistance program
Employee wellness programs
Job Description
AT&T is a leading global telecommunications company that has been at the forefront of communications and technology for decades. Known for its commitment to innovation, customer service, and providing cutting-edge solutions, AT&T is an established leader in the industry, offering a wide range of products and services including wireless communications, internet services, and digital entertainment. With a robust infrastructure and a customer-centric approach, AT&T continues to set standards for connectivity and technology both nationally and internationally. The company prides itself on cultivating an inclusive and diverse work environment where employees can thrive and grow professionally. AT&T offers competitive compensation, comprehensive... Show More
Job Requirements
- Must have verified internet service with a minimum of 12mb upload and 18mb download speed
- Must have a dedicated and ergonomic home workspace including desk, chair, electrical outlet, surge protector, and direct LAN connection
- Must comply with company technical, security, and workspace standards for remote work
- Must be available and accountable to work scheduled shifts including nights, weekends, and overtime
- Must be able to report onsite to the San Antonio location 3-4 days weekly
- Ability to pass online assessments and complete application process
- Must have legal authorization to work in the United States
Job Qualifications
- Fluent in English and Spanish both written and spoken
- Previous commissioned sales experience highly preferred
- Strong customer service orientation
- Ability to work effectively in a hybrid-remote environment
- Excellent communication and interpersonal skills
- Detail-oriented with strong problem-solving capabilities
- Adaptability to changing work schedules and environments
- High school diploma or equivalent
- Experience working in call centers or customer-facing roles is beneficial
Job Duties
- Handle customer interactions via calls, chats, and emails in a fast-paced environment
- Identify upselling opportunities and close deals to reach sales and commission targets
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly to customers
- Troubleshoot basic problems and escalate when necessary
- Build customer confidence and loyalty by effectively resolving their issues
- Support various customer inquiries including technical issues
- Work a flexible 40-hour workweek that may include nights, weekends, and overtime
- Participate in paid training programs to ensure job success
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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