Call Center Bilingual Sales Representative (English/Spanish)

AT&T is a global leader in communications and technology, renowned for its commitment to innovation and customer service excellence. With a strong presence worldwide, AT&T provides cutting-edge products and services designed to keep individuals and businesses connected to what matters most. Headquartered in Dallas, Texas, the company operates a wide range of divisions including wireless communications, broadband services, and advanced digital entertainment. AT&T’s dedication to leveraging the latest technology helps it maintain its position as a market leader, making it an employer of choice for those passionate about communications, technology, and customer experience.

This full-time position is based in Miami, Florida, at the 600 NW 79th Avenue location. The role requires fluency in both English and Spanish, highlighting the company’s focus on serving a diverse customer base. As a Business Premier Service Consultant at AT&T, you will be the voice of the company, creating meaningful connections by delivering exceptional customer service. Every interaction provides an opportunity to introduce customers to AT&T’s latest technologies, services, and offers, making each conversation count.

In this multifaceted role, you will assist business customers with a variety of requests, questions, and inquiries related to the full spectrum of AT&T’s product and service offerings. Your responsibilities will include handling billing issues, collections, customer retention, service activations, account changes, credits, adjustments, troubleshooting, and advanced technical support. Using creative problem-solving, you will navigate multiple tools and systems to resolve complex customer inquiries, update accounts, and maintain accurate records. Your goal is to provide timely and effective resolutions, while recommending products or services that best meet the customers’ needs.

The role involves working closely with Tier 3 support teams, third-party vendors, and suppliers to address issues and provide resolutions for network faults and other service disruptions. You will manage wireless local number portability (WLNP), relocations, combined billing support, after-hours inquiries, and prepaid service issues. Your technical knowledge will be critical in troubleshooting problems related to voice, data, and other services across multiple networks and platforms.

Training is provided to ensure you stay current with evolving technologies, devices, applications, and AT&T software, enabling you to deliver the best possible customer experience. In this full-time role, you will work 40 hours per week on a set schedule, including designated breaks and lunches, to ensure your availability aligns with customer needs during business hours. The schedule operates Monday through Friday from 7:45 am to 7:00 pm, with flexibility required for occasional evening, weekend, or holiday shifts as needed.

This opportunity offers more than just a job; it offers a career. With AT&T’s comprehensive training program and career development resources, you can advance your professional skills and grow within the company. The hourly pay for this position starts at $23.55, along with a capped commission structure that offers up to 300% commission for meeting or exceeding sales goals. Bilingual skills are rewarded with a special pay differential, making this role even more attractive for fluent English and Spanish speakers.

Joining AT&T’s team also grants access to a robust benefits package designed to support employees’ health, well-being, and financial security. This includes employee discounts, tuition reimbursement, paid time off, parental leave, medical/dental/vision coverage, 401(k) retirement plans, adoption assistance, disability benefits, life and accidental death insurance, supplemental benefits such as critical illness and accident insurance, employee assistance programs, and wellness initiatives. AT&T is committed to equal employment opportunity and providing reasonable accommodations for individuals with disabilities.

If you possess customer service or call center experience, are fluent in English and Spanish, and are eager to contribute to a dynamic team within a leading communications company, this Business Premier Service Consultant position may be your perfect fit. You will play a vital role in ensuring customers receive outstanding service while being introduced to the latest in technology and connectivity solutions. This position is ideal for those looking to develop a career in wireless sales, inbound call center sales, or customer service roles within a respected industry leader.