Call Center Bilingual Sales & Retention Representative (English/Spanish)

AT&T is a renowned global leader in communications and technology, committed to connecting people to what matters most in their lives. Established as a major player in the telecommunications industry, AT&T provides a wide range of products and services including wireless communications, internet, and entertainment. With a strong focus on innovation, customer satisfaction, and cutting-edge technology, AT&T continues to expand its footprint, reaching millions of customers worldwide. The company takes pride in its dynamic work environment, inclusive culture, and dedication to employee growth and development. AT&T also embodies values of diversity, equity, and inclusion, ensuring equal employment opportunity to all individuals regardless of various protected characteristics. They also support accommodations for individuals with disabilities, reflecting their commitment to a fair and supportive workplace.

This particular role is a full-time, bilingual Customer Care Associate position based at the AT&T location at 10 S Canal Street, Chicago, Illinois. This position requires fluency in English and Spanish to effectively communicate with a diverse customer base. The associate will serve as the voice of AT&T, handling customer interactions through calls, chats, and emails while delivering exceptional customer service. The role involves various responsibilities from customer acquisition, sales, service, retention, to troubleshooting basic technical issues. Employees in this role will enjoy a competitive starting wage of $19.41 per hour, with additional uncapped commission opportunities that allow top performers to earn $62,280 or more annually. A $1,500 sign-on bonus is also offered, distributed over the first year of employment. Working hours are typically Monday to Friday from 8 AM to 6 PM with some flexibility to adjust based on business needs. This position offers paid training, comprehensive benefits, and a rewarding career path with a large, innovative telecommunications company. The role is ideal for someone with a strong work ethic, customer-oriented mindset, adaptability, and excellent problem-solving skills who also has experience or interest in commissioned sales. Joining AT&T means becoming part of a company that values its employees through benefits such as medical, dental, vision coverage, and tuition reimbursement programs, among others.