Call Center Bilingual Customer Service Representative (English/Spanish)

AT&T is a global leader in communications and technology, renowned for its innovation, reliability, and commitment to connecting people to what matters most. With a rich heritage spanning over a century, AT&T has evolved into a multifaceted company offering an extensive range of services including wireless communications, broadband and internet, video, and enterprise solutions. Headquartered in the United States, AT&T operates on a global scale, impacting millions of customers through its groundbreaking technology and exceptional customer service. The company’s culture centers on diversity, inclusion, and continuous improvement, fostering an environment where employees can thrive and contribute to the company’s mission of empowering human progress through communication. As a large, stable corporation, AT&T offers a variety of career paths, comprehensive benefits, and opportunities for professional growth and development. Joining AT&T means becoming part of a forward-thinking team dedicated to excellence and innovation in the dynamic telecommunications industry.

This full-time position as a Premier Service Consultant at AT&T’s Richardson, Texas location offers a unique opportunity for bilingual professionals fluent in English and Spanish. The importance of bilingual communication is crucial in this role, as it involves engaging with a diverse customer base and providing exceptional service in both languages. As the voice of AT&T, Premier Service Consultants are entrusted with redefining customer service by creating meaningful connections, delivering tailored solutions, and driving customer loyalty. Earning an hourly wage of $20.16, with salary influenced by geography, experience, and education, consultants will work a 40-hour week, typically from the office five days a week.

The Premier Service Consultant role specializes in customer acquisition, sales, service, and retention, acting as the frontline representative of AT&T. Daily tasks include managing fast-paced interactions via calls, chats, and emails; identifying opportunities for upselling; resolving complex billing, payment, and technical issues; and ensuring clear communication of product features and bills. The position demands a strong customer-centric mindset, adaptability, and problem-solving skills to build trust and loyalty with all AT&T customers. This role also offers paid training to support associates in mastering product knowledge, customer service techniques, and sales strategies. With a flexible schedule that may include nights, weekends, and overtime, the position is designed to meet customer needs around the clock.

Key attributes for success in this role include a demonstrated work ethic, unwavering customer focus, attention to detail, and experience in commissioned sales, which is highly preferred. AT&T also emphasizes inclusivity and equal employment opportunity, providing accommodations to qualified individuals with disabilities and maintaining a fair hiring process. Employees benefit from comprehensive health coverage, retirement savings plans, employee discounts, tuition reimbursement, paid time off, parental leave, and various supplemental benefit programs, all designed to support physical, financial, and emotional well-being. This position represents a valuable career step for those eager to develop their skills within a leading telecommunications company that embraces innovation and values customer-centric service.