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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Paid holidays
Job Description
Hy-Vee is a renowned supermarket chain known for its commitment to customer service and community engagement. As a company, Hy-Vee values its employees as the cornerstone of its success, embracing the philosophy that "a helpful smile in every aisle" comes only from a fully engaged and committed workforce. With stores located across multiple states, Hy-Vee combines a strong local presence with a wide array of quality products and services, including fresh bakery items that bring delight to customers. The company prides itself on fostering a positive workplace atmosphere where professionalism, teamwork, and customer focus are paramount.
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Job Requirements
- High school or equivalent experience
- six months or less of similar or related work experience
- ability to solve practical problems
- ability to do arithmetic calculations involving fractions, decimals and percentages
- ability to file, post and mail materials
- ability to copy data from one record to another
- ability to interview to obtain basic information
- ability to guide people and provide basic direction
Job Qualifications
- High school diploma or equivalent
- six months or less of similar or related work experience
- ability to solve practical problems with limited standardization
- ability to do arithmetic calculations involving fractions, decimals, and percentages
- ability to file, post, and mail materials
- ability to copy data from one record to another
- ability to interview to obtain basic information
- ability to guide people and provide basic direction
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
- makes an effort to learn customers’ names and to address them by name whenever possible
- assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, performing other tasks in every way possible to enhance the shopping experience
- answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
- takes customer orders at Bakery counter
- works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- checks orders for the day and sets up a timeline and production schedule
- decorates bakery items in a timely manner
- keeps current on new designs and trends
- ensures department standards are met
- checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs
- orders supplies for decorating area and checks off the order
- delivers product and sets up wedding cakes on site (outside the store)
- communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis
- checks product dates, pulls cases for work and lists items to fill or replace
- develops bakery orders for bakers on a daily basis (orders cakes, sizes, etc.)
- tracks daily retail production and identifies, with co-workers, tasks to be completed
- operates as a lead worker with part-time or other employees (instructs and reviews work)
- participates in employee cross training
- understands and practices proper sanitation procedures and ensures the work area is always clean and neat
- adheres to company policies and individual store guidelines
- reports to work when scheduled and on time
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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