Cake Decortator

Gresham, OR, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Employee assistance program

Career development opportunities

Team-oriented work environment

Job Description

Hy-Vee is a renowned employee-owned supermarket chain that prides itself on fostering a positive work environment and delivering exceptional customer service. Established with a commitment to community and quality, Hy-Vee operates a wide network of stores throughout the Midwestern United States. The company is recognized for its inclusive workplace culture and dedication to employee development, ensuring that its staff are empowered and equipped to provide the best shopping experience. Hy-Vee emphasizes teamwork, growth, and professionalism across all its departments, making it a trusted name in grocery retail with a strong focus on fresh and quality products, including its specialty bakery offerings.

The Bakery Cake Designer at Hy-Vee plays a critical role in maintaining the company’s promise of "a helpful smile in every aisle." This position is based within the bakery department and involves creating beautifully decorated bakery items that meet the needs of a diverse customer base. The role requires not only artistic and technical skills in cake decoration but also excellent customer service abilities, as the designer will assist customers both in person and over the phone. Responsibilities include managing bakery orders, setting up production schedules, and ensuring that all decorated products reflect current trends and meet Hy-Vee’s high standards. The Bakery Cake Designer works closely with various store management levels and is instrumental in delivering a pleasant shopping experience through personalized service and quality products.

The role is non-exempt and demands a high level of reliability, teamwork, and customer-focused behavior. Those who thrive in this position are results-driven, growth-oriented, and capable of handling multiple priorities in a fast-paced retail environment. The role also entails operational tasks such as supply ordering, quality checks, and compliance with food safety and sanitation standards. Physical demands include the ability to lift heavy items occasionally and perform various physical activities associated with bakery work. Overall, this role is ideal for individuals passionate about baking artistry and committed to enhancing the customer experience while adhering to Hy-Vee’s values and policies.

Job Requirements

Must be 18 or older
High school diploma or equivalent
Six months or less of similar or related work experience
Ability to communicate effectively with customers and team members
Ability to stand and walk for extended periods
Ability to exert up to 100 pounds of force occasionally
Ability to adhere to company policies and procedures
Must pass a pre-employment drug screen

Job Qualifications

High school diploma or equivalent
Six months or less of similar or related work experience
Ability to do arithmetic calculations involving fractions, decimals, and percentages
Ability to file, post, and mail materials
Ability to copy data from one record to another
Ability to interview to obtain basic information
Ability to guide people and provide basic direction
Ability to solve practical problems with limited standardization

Job Duties

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, and performing other tasks to enhance the shopping experience
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
Takes customer orders at bakery counter
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Checks orders for the day and sets up a timeline and production schedule
Decorates bakery items in a timely manner
Keeps current on new designs and trends
Ensures department standards are met
Checks cake orders for details and indicates supply needs
Orders supplies for decorating area and checks off the order
Delivers product and sets up wedding cakes on site outside the store
Communicates with bakery manager regarding displays, weekly ads and special needs daily
Checks product dates, pulls cases for work and lists items to fill or replace
Develops bakery orders for bakers on a daily basis
Tracks daily retail production and identifies tasks to be completed
Operates as a lead worker with part-time or other employees by instructing and reviewing work
Participates in employee cross training
Practices proper sanitation procedures and keeps the work area clean and neat
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Wraps all product as necessary
Assists in other areas of the store as needed
Performs other job related duties and special projects as required