Job Overview

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Compensation

Hourly
Range $11.50 - $14.75
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Benefits

Positive work environment
Training and development opportunities
Employee Discounts
flexible scheduling
team-oriented culture

Job Description

Dairy Queen is one of the most recognized and beloved quick-service restaurants specializing in ice cream treats, cakes, and fast food. Operating as a franchise system, each Dairy Queen restaurant is independently owned and operated by franchisees who are passionate about delivering exceptional customer service and high-quality products. This role is with a franchisee of the Dairy Queen system, which means the successful candidate will be employed directly by the local store owner, not by American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees make all employment decisions, including hiring, wages, and work hours. Dairy Queen has built its reputation on creating memorable experiences for fans through delicious treats and outstanding service, and the brand is dedicated to maintaining these high standards through every employee interaction.

This particular job opening is for a Cake Decorator position within a Dairy Queen franchise. The role is essential in bringing to life the imagination of fans by creating beautifully decorated cakes that add a special touch to birthdays, celebrations, and events. Cake decorators at Dairy Queen are ambassadors of the brand, accountable for their craft, and eager to provide smiles and positive memories through their artistry. This position suits individuals who thrive in fun, fast-paced environments, are energetic, and take pride in doing things right. You will have the opportunity to engage with customers directly, answering questions, handling special orders, and ensuring product quality and presentation meet or exceed brand standards. The role requires keen attention to detail to decorate cakes using various tools such as icing, gel, air brush, edible images, and lettering kits.

The Cake Decorator is responsible not only for the quality of the product but also for creating a welcoming and positive atmosphere for fans. Your work impacts the overall customer experience, and you will be expected to efficiently prepare food products while adhering to strict health and safety requirements. Teamwork is highly valued at Dairy Queen, and you will work closely with other team members and management to maintain a safe, clean, and inviting environment. This role demands proficiency with cake decorating tools and a certificate or previous work experience in cake decorating is highly preferred. In return, you will be part of a supportive team that values positive communication, accountability, and passion for excellence.

Job Requirements

  • communicate positively with fans and co-workers constantly during shifts
  • competent and proficient with cake decorating tools
  • cake decorator’s certificate and/or previous cake decorating work
  • practice established food handling procedures and meet any local health regulations
  • exhibit good manners, proper personal hygiene, and promptness
  • have fun and maintain a positive attitude at all times!

Job Qualifications

  • cake decorator’s certificate or previous cake decorating work experience
  • competent and proficient with cake decorating tools
  • ability to communicate positively with fans and co-workers
  • understanding of food safety and health regulations
  • strong customer service skills
  • ability to maintain a positive attitude in a fast-paced environment
  • teamwork and cooperation skills

Job Duties

  • be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
  • bring to life fans imagination through the art of cake decorating
  • assemble and prepare soft serve and Blizzard cakes including decorating with icing, gel, drawings, decorating kits, air brush, edible images, and letterings
  • enthusiastically greet and welcome fans to the Dairy Queen brand
  • strive to exceed fan expectations and deliver fan first service through timely and quality service
  • quickly and accurately prepare food products following restaurant, health, and safety standards
  • answer fan questions about product ingredients and preparation
  • calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
  • be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members
  • create and maintain a positive, safe, clean, and inviting environment for fans and team members
  • at all times exhibit a genuine passion for excellence
  • perform other duties as assigned by management

Job Criteria

Experience

No experience required


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