Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $13.00 - $16.75
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career development opportunities

Job Description

Dairy Queen is a well-known fast food restaurant chain specializing in ice cream and frozen treats, including their famous soft serve and Blizzard cakes. With numerous locations worldwide, Dairy Queen is recognized for its commitment to quality, customer satisfaction, and delicious dessert options. The company emphasizes a friendly and clean environment where customers enjoy a variety of sweet treats made to high standards. They also prioritize teamwork and professional customer service within their stores to enhance the overall guest experience.

The role of a Cake Decorator at Dairy Queen is an essential position focused on assembling, preparing, and decorating soft serve and Blizzard cakes to meet company standards. This includes the use of various decorating techniques such as icing, gel, air brushing, edible images, letterings, and decorating kits. The Cake Decorator ensures each product not only tastes great but also looks appealing and meets the standards of quality and excellence set by Dairy Queen. This job requires a creative touch combined with precision and an eye for detail to produce cakes that satisfy customer specifications and enhance the brand's reputation.

Additionally, the Cake Decorator is responsible for maintaining the bakery and cake production areas, ensuring all equipment is safely operated and sanitary throughout the shift. Inventory management is crucial, especially during peak seasons such as holidays and national promotions, to guarantee sufficient stock and attractive displays in the freezer. The role also involves direct customer interaction where the Cake Decorator takes and fills cake orders, samples products, and practices excellent customer service skills, ensuring a positive consumer experience.

This position requires the ability to work in various temperatures, as some tasks occur in cold environments, and to handle physical demands such as standing for long periods and lifting up to 50 pounds. The Cake Decorator must be detail-oriented, able to replicate designs accurately, and efficient at multitasking in a fast-paced setting. Safety, cleanliness, and adherence to food-handling regulations are mandatory components of daily responsibilities. The company is committed to maintaining a drug-free workplace and expects employees to demonstrate good manners, proper personal hygiene, and a positive attitude throughout their shifts.

The Cake Decorator role at Dairy Queen provides an opportunity to be part of a respected brand while developing specialized decorating skills with a variety of artistic techniques and tools. This position is vital to the restaurant's success by contributing to guest satisfaction through quality product presentation and consistent service. Candidates with a passion for decorating, strong coordination skills, and the ability to thrive in a high-volume restaurant environment are highly encouraged to apply.

Job Requirements

  • High school diploma or equivalent
  • prior experience in cake decorating or related field preferred
  • ability to handle soft serve ice cream products constantly
  • capacity to work under pressure in a high volume restaurant
  • physical ability to stand for extended periods and lift up to 50 pounds
  • strong interpersonal skills for interacting with the public and co-workers
  • ability to maintain cleanliness and sanitation standards
  • ability to follow instructions and duplicate designs accurately
  • must adhere to food safety standards
  • must be able to work flexible hours including weekends and holidays
  • must pass drug screening

Job Qualifications

  • Exhibit exceptional decorating skills including gel, icing, air brush, decorating kits, edible images, floral designs, and licensed character designs through examples such as a portfolio
  • cake decorator's certification is strongly preferred
  • ability to work in and out of different temperature ranges
  • capability to stand for long periods of time
  • ability to lift up to 50 pounds
  • strong coordination skills to follow instructions and duplicate drawings and letters from projected images
  • knowledge and practice of established food-handling procedures to meet local health regulations
  • excellent customer service skills
  • good manners
  • proper personal hygiene
  • positive attitude
  • promptness

Job Duties

  • Prepare and decorate cake products according to customer specifications and all applicable standards and procedures
  • properly and safely operate and maintain cake and soft serve equipment while following all health and safety standards
  • maintain an adequate inventory of decorated cakes at all times including back-up cakes during holidays, national promotions and other peak cake occasions
  • keep display freezer full at all times to the proper level with a variety of cakes attractively displayed
  • conduct sampling and actively sell products
  • take and fill customer cake orders in a professional and timely manner
  • be pleasant and alert to customer needs
  • work as a team member to assure constant and consistent quality, service, cleanliness and value to each customer
  • clean work area, organize and stock needed items
  • stock and execute proper rotation of products
  • keep cake production area and equipment clean and sanitary throughout shift using the PRIDE cake area checklist
  • wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining service areas to proper receptacle, sweep, mop, stock and other cleaning tasks
  • perform occasional out-of-building tasks such as parking lot pick-up, trash removal and other maintenance and cleaning activities
  • inform immediate supervisor promptly of all problems or unusual matters of significance
  • perform other duties and responsibilities as requested by management staff

Job Criteria

Experience

Entry Level (1-2 years)


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