Dairy Queen logo

Cake Decorator

Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and development opportunities
Positive work environment

Job Description

This position is offered by a franchisee of the Dairy Queen system, a well-known and beloved fast-food and ice cream brand. Unlike corporate employment through American Dairy Queen Corporation or International Dairy Queen, Inc., this opportunity is with an independent business owner who operates the restaurant under the Dairy Queen brand. As a franchisee, the employer has full authority over hiring, wages, working hours, and all employment-related matters, providing employees with a more personalized and locally managed work environment. The Dairy Queen franchise located at 2525 Skyline Blvd, Cape Coral, FL, is proud to be part of the community and committed to delivering exceptional service and quality treats to its fans.

At Dairy Queen, employees are valued for their enthusiasm, kindness, and dedication to enhancing customers' experiences. The franchise seeks positive and energetic individuals who are passionate about the brand and motivated to create memorable moments for patrons. Working here means becoming part of a fast-paced, fun environment where you can build connections with fans and coworkers alike. This role focuses on both delivering excellent customer service and participating in the artistry of cake decorating—a unique element that sets Dairy Queen apart.

The job requires more than just typical food preparation duties. It invites candidates to act as brand ambassadors, embodying the positive spirit and professionalism that Dairy Queen is known for. The cake decorator role is particularly creative, involving assembling and preparing soft serve and Blizzard cakes, and decorating them with various tools such as icing, gel, edible images, airbrush techniques, and more. Employees must be capable of transforming customer imaginations into edible art while ensuring the highest standards of hygiene and food safety.

This position offers the opportunity to directly engage with fans, greet them warmly, and exceed their expectations by delivering prompt and quality service. Problem-solving skills and the ability to handle customer concerns calmly are also essential, ensuring the overall customer experience remains positive and consistent with Dairy Queen’s brand values. The role encourages teamwork, cooperation with management, and maintaining a clean, safe, and welcoming environment for both customers and team members.

Overall, this job suits motivated individuals who enjoy working in a dynamic setting, value creative expression through cake decorating, and take pride in contributing to a positive community atmosphere. Those who thrive here will not only grow their skills but also help make Dairy Queen a joyful destination for its guests.

Job Requirements

  • communicate positively with fans and co-workers constantly during shifts
  • competent and proficient with cake decorating tools
  • cake decorator’s certificate and/or previous cake decorating work
  • practice established food handling procedures and meet any local health regulations
  • exhibit good manners, proper personal hygiene, and promptness
  • have fun and maintain a positive attitude at all times

Job Qualifications

  • cake decorator’s certificate and/or previous cake decorating work
  • ability to use cake decorating tools proficiently
  • excellent customer service and communication skills
  • ability to work well in a team environment
  • knowledge of food safety and hygiene practices
  • positive attitude and strong work ethic

Job Duties

  • be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
  • bring to life fans’ imagination through the art of cake decorating
  • assemble and prepare soft serve and Blizzard cakes, including decorating with icing, gel, drawings, decorating kits, air brush, edible images, and letterings
  • enthusiastically greet and welcome fans to the Dairy Queen brand
  • strive to exceed fan expectations and deliver fan first service through timely and quality service
  • quickly and accurately prepare food products following restaurant, health, and safety standards
  • answer fan questions about product ingredients and preparation
  • calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
  • be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members
  • create and maintain a positive, safe, clean, and inviting environment for fans and team members
  • at all times exhibit a genuine passion for excellence
  • perform other duties as assigned by management

Job Criteria

Experience

Entry Level (1-2 years)


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