Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee assistance program
Training and Development
Job Description
The Pueblo of Santa Ana is a tribal government entity known for its commitment to cultural preservation, economic development, and providing exceptional services to its community members. It operates various enterprises including a casino, which serves as a major source of revenue and employment for the tribe. The casino environment is dynamic and fast-paced, designed to offer an engaging and entertaining experience for guests while maintaining compliance with all applicable gaming regulations and standards. The Pueblo of Santa Ana values integrity, respect, and professionalism among its workforce, fostering a collaborative and supportive workplace where employees are empowered to succeed.
The role of the Cage Shift Manager at the Pueblo of Santa Ana Casino is a critical leadership position responsible for overseeing all cage operations during their assigned shift. The cage is a vital component of the casino’s financial operations, handling cash transactions, verifying funds, and managing currency exchanges. As the Cage Shift Manager, the individual ensures the smooth coordination between productivity and customer service standards amongst Cage Cashiers. This position also entails direct supervision of cage employees, including managing schedules, performance monitoring, training, and addressing any operational issues or conflicts that may arise. The Cage Shift Manager must maintain strict adherence to casino policies, internal controls, and federal regulations such as Title 31 currency transaction reporting requirements, which are crucial for compliance and security.
This role demands strong organizational and mathematical skills, the ability to work effectively under pressure, and excellent communication capabilities to interface with multiple management levels and departments. The Cage Shift Manager is also responsible for safeguarding cage assets, preparing daily bank deposits, and ensuring proper key control and record-keeping. Furthermore, the position requires knowledge of gaming software systems, with preference for experience using IGT software, and proficiency in Microsoft Office products like Word, Excel, Outlook, and Access. The candidate must have a high school diploma or equivalent, with some college coursework in finance or banking considered advantageous.
In addition, candidates need to fulfill certain requirements such as obtaining and maintaining a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license and having a smartphone capable of running company applications. This role not only emphasizes technical and operational expertise but also highlights the importance of embodying core values such as honesty, respect, professionalism, and teamwork. The Cage Shift Manager plays a pivotal role in maintaining both the integrity of casino operations and delivering an exceptional experience to guests and employees alike, making it a vital position within the Pueblo of Santa Ana’s gaming enterprise.
The role of the Cage Shift Manager at the Pueblo of Santa Ana Casino is a critical leadership position responsible for overseeing all cage operations during their assigned shift. The cage is a vital component of the casino’s financial operations, handling cash transactions, verifying funds, and managing currency exchanges. As the Cage Shift Manager, the individual ensures the smooth coordination between productivity and customer service standards amongst Cage Cashiers. This position also entails direct supervision of cage employees, including managing schedules, performance monitoring, training, and addressing any operational issues or conflicts that may arise. The Cage Shift Manager must maintain strict adherence to casino policies, internal controls, and federal regulations such as Title 31 currency transaction reporting requirements, which are crucial for compliance and security.
This role demands strong organizational and mathematical skills, the ability to work effectively under pressure, and excellent communication capabilities to interface with multiple management levels and departments. The Cage Shift Manager is also responsible for safeguarding cage assets, preparing daily bank deposits, and ensuring proper key control and record-keeping. Furthermore, the position requires knowledge of gaming software systems, with preference for experience using IGT software, and proficiency in Microsoft Office products like Word, Excel, Outlook, and Access. The candidate must have a high school diploma or equivalent, with some college coursework in finance or banking considered advantageous.
In addition, candidates need to fulfill certain requirements such as obtaining and maintaining a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license and having a smartphone capable of running company applications. This role not only emphasizes technical and operational expertise but also highlights the importance of embodying core values such as honesty, respect, professionalism, and teamwork. The Cage Shift Manager plays a pivotal role in maintaining both the integrity of casino operations and delivering an exceptional experience to guests and employees alike, making it a vital position within the Pueblo of Santa Ana’s gaming enterprise.
Job Requirements
- Preference given to qualified Santa Ana Tribal Member
- High school diploma or GED
- Two years cage experience is required
- Some college courses in banking, finance or related area preferred
- Excellent written and verbal communication skills including the ability to successfully communicate with multiple levels of management
- Must be able to read, write, speak and understand English
- Must have advanced computer capabilities
- Must be 10-key proficient
- Must have knowledge of spreadsheet software and word processing software with use of Microsoft products including Word, Excel, Outlook, and Access preferred
- Knowledge of gaming software systems required with use of IGT software preferred
- A smartphone capable of running company applications and communication systems is required
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license
- All employees are required to proficiently use a smartphone for company applications, email, and text
- Must be a detail oriented, organized individual with the ability to multi-task
- Must be able to work in a fast paced environment
- Must be able to lift up to 25lbs
- Must be able to work at a fast pace and in stressful situations
- Must be a team player
Job Qualifications
- High school diploma or GED
- Two years cage experience
- Some college courses in Banking, Finance or related area preferred
- Excellent written and verbal communication skills including ability to communicate with multiple levels of management
- Must be able to read, write, speak and understand English
- Advanced computer capabilities
- Must be 10-key proficient
- Knowledge of spreadsheet software and word processing software with use of Microsoft products including Word, Excel, Outlook, and Access preferred
- Knowledge of gaming software systems required with use of IGT software preferred
- Ability to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license
Job Duties
- Review and make suggestions to cage employees daily work schedules
- Monitor the performance of subordinates, ensuring adherence to Casino policies and procedures and the ICS
- Perform even-money exchanges with other Casino departments
- Perform functions of subordinate staff as required
- Make recommendations for hiring, terminating and training cage employees
- Plan, assign, and direct work
- Appraise performance
- Reward and discipline employees
- Address complaints and resolve problems
- Ensure proper preparation of the daily bank deposit
- Maintain locked boxes for keys and the key control log and ensure proper issuance of keys
- Ensure cage compliance with federal currency transaction reporting requirements of Title 31
- Maintain awareness of all cage activity and safeguard cage assets
- Review daily cash receipts and disbursements through the vault during their shift
- Ensure all cash turned in by operating departments is properly verified and recorded
- Verify and accept funds from hard and soft count
- Obtain and maintain current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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