Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $31,046.18 - $39,311.38
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Paid holidays
Flexible work schedule
Job Description
Rivers Casino Pittsburgh is a premier entertainment destination located at 777 Casino Drive, Pittsburgh, PA. Known for its vibrant casino floor, exceptional dining options, and lively nightlife, Rivers Casino offers an electrifying environment for gaming enthusiasts and visitors seeking top-tier hospitality. As part of a respected gaming and hospitality company, the casino focuses on delivering outstanding guest experiences while maintaining high standards of security and compliance. The establishment prides itself on fostering a dynamic workplace culture with opportunities for growth and professional development for its employees. It operates within a high-energy, fast-paced environment where attention to detail and customer service... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in cash handling or customer service preferred
- Must be able to obtain a Pennsylvania Gaming License
- Ability to stand and walk for prolonged periods
- Capacity to lift or move objects up to 25 pounds
- Flexibility to work nights weekends and holidays
- Strong communication and interpersonal skills
Job Qualifications
- Ability to work flexible shifts including holidays and weekends
- Maintain professionalism and tolerate stress in a high-pressure fast-paced casino gaming floor environment
- Ability to be constantly exposed to casino environmental factors including second-hand smoke and excessive noise
- Ability to perform various physical functions
- Ability to traverse throughout the Casino to assigned locations
- Ability to learn and retain knowledge of computer systems procedures and regulatory requirements
- Constantly and accurately communicate effectively and politely in spoken English with Team Members and guests
- Demonstrate the ability to perform basic math add subtract multiply divide without a calculator use a point-of-sale system and handle cash and financial transactions quickly and accurately
Job Duties
- Perform various monetary transactions for guests including check cashing chip redemption lottery voucher redemption and sports wagering ticket redemption
- Provide exceptional guest service while adhering to department and property policies
- Understand and utilize casino and compliance systems
- Assist in safeguarding company assets by following established policies and procedures
- May assist with building cassettes and balancing bill validators for ticket redemption and lottery machines and respond to guest disputes at lottery machines
- Handle guest questions complaints or problems promptly and courteously escalate issues to a Supervisor when necessary
- Enroll or reprint Rush Rewards Club cards and explain benefits and promotions
- Maintain and safeguard the confidentiality of guest or player information discussing it only with appropriate department and division heads
- Maintain working knowledge of the casino including hours of operation for facilities to answer guest questions
- Distribute redeem and verify promotional items according to guidelines
- Verify and update guest phone numbers email addresses and other information as needed
- Verify valid or acceptable photo ID for all transactions in accordance with Rivers Casino or PGCB standards
- Inform supervisor when additional coin or currency is needed
- Communicate pertinent information to supervisors such as guest service issues payout discrepancies variances and other abnormalities
Job Location
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