Cage Assistant Shift Manager

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Paid holidays

Career development assistance

Employee Discounts

Job Description

The hiring establishment is a dynamic and fast-paced casino environment where high energy and accuracy are critical to daily operations. This casino, known for its commitment to exceptional guest service and integrity, operates multiple Cage areas including ticket redemption units, vaults, and cage cashier bankrolls. The casino emphasizes a strong culture rooted in its Mission, Vision, and Values, guiding every team member to deliver an unsurpassed experience to both guests and fellow employees. This includes maintaining ethical standards and demonstrating dedication both personally and professionally. The employment type is flexible, requiring the Cage Assistant Shift Manager to work various shifts, which may include late nights, early mornings, weekends, and holidays. Compensation is competitive and based on experience.

As a Cage Assistant Shift Manager, you will play a crucial role in ensuring the smooth and efficient operation of all Cage-related areas during your assigned shifts. You will oversee approximately 20 Cage Cashiers and Cage Main Bankers, managing all aspects of their performance and daily responsibilities. Your leadership will include managerial duties such as interviewing, hiring, and training new team members, planning and assigning work, appraising performance, and addressing any issues or complaints swiftly and effectively. A vital part of your role is to ensure that all cash banks balance correctly and that any discrepancies are identified and reported promptly.

Your responsibilities will also extend to maintaining and ensuring the proper working condition of all cashier equipment and work areas, making certain that all operations comply with the casino's internal controls, policies, procedures, and regulatory standards. This includes having a solid understanding and up-to-date knowledge of local jurisdiction gaming laws as well as federal and state regulations. Proficiency in managing high volume transactions using multiple software applications, electronic equipment, and point-of-sale systems is key. In collaboration with Investigations and Accounting departments, you will assist in performing investigations related to operational discrepancies.

The role demands a candidate who can maintain discretion, handling confidential information with the utmost professionalism. Strong communication skills are essential, allowing you to interact effectively with guests and team members at all levels of the organization. Physical demands include the ability to stand, walk, climb, and move objects regularly, highlighting the active nature of the work environment. The working conditions of the casino include moderate to loud noise levels, particularly on the casino floor. The facility is not smoke free, which is an important consideration for prospective employees.

This position is more than just managing finances and operations; it is about embodying the values of the casino and leading a team to uphold these standards. Your contributions will directly impact the casino's success in delivering a safe, secure, and enjoyable gaming experience. If you are looking for a challenging role that offers the opportunity to develop leadership skills in a vibrant setting, this Cage Assistant Shift Manager position is ideal. You will be rewarded not only with competitive pay but also the chance to be part of a renowned casino environment fostering career growth and operational excellence.

Job Requirements

High school diploma
minimum three years related cash handling experience
previous supervisory experience
basic math skills
proficiency in standard office equipment and basic computer usage
ability to maintain confidentiality
excellent communication skills
flexibility to work various shifts including nights and weekends
physical capability to perform job duties including lifting up to 50 pounds with assistance
willingness to wear required personal protective equipment
knowledge of gaming laws and regulations preferred

Job Qualifications

A high school diploma
three years of progressively responsible related cash handling experience
an Associate’s degree can replace one year of experience
previous supervisory experience
ability to demonstrate basic math skills including adding, subtracting, multiplying, dividing, and counting US currency
proficiency with standard office equipment and basic computer knowledge
previous experience with point-of-sale systems preferred
ability to maintain discretion with confidential information
strong communication skills including speaking to small groups
ability to work irregular hours including late nights, early mornings, weekends, and holidays
physical ability to perform required job functions

Job Duties

Oversee the day to day operation of all Cage areas on assigned shift including Cage Cashier bankrolls and ticket redemption units
carry out managerial responsibilities according to organizational policies and laws including interviewing, hiring, training, planning, assigning, directing, appraising, rewarding, disciplining team members, addressing complaints and resolving problems
ensure cashier equipment and work areas are in good working condition
ensure all cash banks balance and report unresolved cash variances
process, track, report and balance high volume transactions using various software and point-of-sale systems
assist Investigations and Accounting with investigation of cage operations discrepancies
maintain knowledge of local, federal, and state gaming laws and ensure compliance with internal controls, policies and procedures
perform other duties as assigned