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Cafe Support Expert

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
employee discount
Training and development programs
flexible scheduling

Job Description

Target is a renowned retail corporation established in 1946, widely recognized for its substantial contributions to communities through a combination of products, cash, and support via the Target Foundation. The company’s commitment to corporate social responsibility is evident in its consistent allocation of a portion of its profits towards community betterment. This dedication translates into monetary and in-kind donations on a weekly basis, rooted in the average of Target's pre-tax profits over the last three years. Through this longstanding tradition, Target exemplifies a culture of giving back and making a positive impact beyond just retail, which fosters a strong connection with customers and communities alike.

The Food & Beverage team at Target plays a pivotal role in delivering a consistent and exceptional guest experience. This team is responsible for ensuring that products within the food and beverage departments are fresh, well-stocked, accessible, accurately priced, and correctly labeled. Their work is integral to maintaining high operational standards across the store’s food sections, which include handling inventory accuracy, food safety compliance, product presentation, and effective promotion of offerings. As part of the food service operations, the team manages tasks such as restocking, inspecting food quality, implementing food safety procedures, and overseeing promotional signage.

The role involves supporting the Food & Beverage Standards implemented by both Target and Starbucks, aiming to provide guests with a uniform shopping experience regardless of location or time of visit. This includes the responsibility to manage incoming food deliveries, monitor product expiration dates, rotate stock to preserve freshness, and maintain cleanliness within all food preparation and display areas. An essential aspect concerns collaborating with Starbucks Drive Up system operations to ensure prompt and accurate processing of digital orders, further improving guest satisfaction and operational flow.

Additionally, this role demands interaction with customers in a manner that exceeds expectations, including the preparation of handmade drinks and meals according to Starbucks’ recipe cards. Ensuring adherence to strict food safety protocols, such as monitoring temperature-sensitive items and documenting cleaning tasks, is critical to uphold health standards and regulatory compliance. The Food & Beverage team members are also expected to conduct proper inventory management by submitting accurate store-triggered requests, applying perishable inventory protocols, and using optimal sampling techniques to enhance guest experience.

Operational safety and ethical standards are paramount, with team members required to maintain a secure working environment, promptly address potential hazards, and adhere to all organizational safety protocols. In addition to food and beverage duties, team members assist with guest services like secondary cashier support, order fulfillment for pick-up, curbside assistance, and compliance with legal regulations governing sales, including alcohol. Throughout all tasks, the role emphasizes creating a warm, inviting atmosphere by engaging guests with respect and appreciation, reinforcing Target’s reputation for excellent customer service.

This Food & Beverage position requires the ability to multitask efficiently in a dynamic environment, ranging from managing technological tools to executing intricate procedural steps, all while maintaining composure and focus. Prior experience with Starbucks or in the food service industry is preferred but not mandatory, highlighting the company’s commitment to training and developing skills within their workforce. Flexible availability, physical stamina, and reliability are essential to meet operational demands, including working nights, weekends, and holidays, and enduring variable environmental conditions such as exposure to cold temperatures and allergens.

Target’s Food & Beverage team embodies a blend of customer service excellence, operational expertise, and community values, making it a rewarding opportunity for individuals who seek to contribute to a reputable organization that prioritizes guests’ satisfaction and community impact while fostering a collaborative and safe working environment.

Job Requirements

  • execute cash register functions with precision when necessary
  • ascend and descend ladders
  • efficiently and safely handle, transport, and manage goods, involving tasks such as lifting or relocating items weighing up to 44 pounds routinely
  • reliable and timely attendance is required, necessitating a flexible work schedule that may include nights, weekends, and holidays
  • ability to operate in conditions varying from 34 F to-10 F as required
  • capability to operate in environments where typical allergens might be processed or found
  • able to operate in different temperature and humidity conditions and other environmental factors while executing specific tasks like Drive-Up, takeout, and more
  • being able to stay physically active throughout a designated work period which may fluctuate in duration

Job Qualifications

  • prior experience at Starbucks or in the food service industry is preferred though not mandatory
  • displaying a friendly and supportive demeanor towards every visitor and colleagues alike
  • proficiency in utilizing various communication devices with different frequency capabilities and managing portable scanning devices and other technological tools according to instructions
  • ability to operate autonomously as well as collaborate within a group setting
  • addressing guest inquiries promptly and efficiently
  • being meticulous and adhering to intricate steps
  • ability to stay concentrated and calm in a dynamic setting while completing various assignments within specified deadlines

Job Duties

  • offer an outstanding customer experience by ensuring a dynamic and well-stocked shopping environment at all times with a focus on meeting the guest's requirements rather than completing tasks
  • support and adhere to the implementation of the Food & Beverage Standards
  • carry out tasks related to food and beverage operations such as managing food deliveries, restocking inventory, performing instock procedures, ensuring data precision, discarding expired items, rotating stock, maintaining cleanliness, labeling items, and arranging and storing excess products
  • stay informed about the ongoing and upcoming deals offered by Starbucks
  • ensure that all protocols set by Target and Starbucks are consistently followed to provide guests with a uniform experience, handle tasks with efficiency, and uphold food safety standards
  • assist in optimizing the Starbucks Drive Up system to guarantee precise and prompt processing of digital customer orders
  • ensure the dining space remains welcoming to guests during the entire operational period
  • interact with customers in a manner that aligns with Starbucks guidelines to surpass their anticipated experiences
  • prepare handmade drinks and meals according to the details outlined in recipe cards
  • adhere to all guidelines for food safety, which includes the careful supervision and documentation of temperature-sensitive food products as specified in industry recommendations
  • carry out and document all cleaning duties within the Starbucks environment following the recommended protocols
  • discover and recognize impaired, recalled, or expired products and handle following recommended procedures
  • maintain proper inventory levels by submitting store-triggered requests following established guidelines
  • adhere to correct perishable inventory protocols to guarantee an exact documentation of stock levels
  • implement optimal sampling techniques
  • familiarize yourself with the variety of tools, merchandise, and assistance offered throughout the entire store and within your particular department to effectively address customer concerns and enhance their visit
  • ensure you fulfill all necessary training obligations and acquire the essential certifications in quality assurance for Starbucks merchandise
  • show a commitment to ethical behavior, safety, and adherence to regulations within the organizational culture
  • maintain a secure working environment consistently by adhering to safety protocols, guidelines, and education
  • address potential risks promptly and make necessary improvements
  • aid with guest services like secondary cashier support, fulfilling orders for pick-up, and assisting with curbside pick-up, ensuring adherence to regulations including those governing the sale of alcohol at various government levels
  • provide a warm and inviting atmosphere by acknowledging visitors while attending regular duties
  • interact with visitors in a friendly manner to address their particular requirements
  • express gratitude to customers for selecting Target and convey delight in serving them
  • all additional responsibilities will be determined according to the requirements of the company

Job Criteria

Experience

No experience required


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