Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Urban Air Adventure Park is a leading entertainment and family attraction center known for offering exciting indoor adventure experiences. With locations across various regions, Urban Air provides a safe and engaging environment designed to bring fun, fitness, and memorable experiences to guests of all ages. The company prides itself on maintaining high standards of customer service and operational excellence, making it a preferred choice for families and groups seeking recreational activities. As an equal opportunity employer, Urban Air Adventure Park is committed to fostering a diverse and inclusive workforce, where every team member is valued and empowered to contribute to the company’s success.
The Café Supervisor role at Urban Air Adventure Park is a critical position within the Urban Café, responsible for supporting daily operations while working closely with team members in a hands-on capacity. The Café Supervisor actively participates in food preparation and service while ensuring exceptional guest experiences through effective leadership and direct guest interaction. This role demands a balance of operational savvy, customer service focus, and team support to maintain the café’s quality and efficiency.
In this supervisory role, the individual will provide on-shift leadership by guiding team members, supporting training initiatives, assisting with scheduling and inventory management, and upholding cleanliness, safety, and food quality standards. The Café Supervisor is directly involved in food preparation, serving, and responding to guest needs, making it essential for the candidate to be customer-oriented and detail-focused.
The position requires a proactive leader who can foster a positive and collaborative working environment. By demonstrating professionalism, punctuality, and policy compliance, the Café Supervisor acts as a role model for the café team. The role also involves administrative duties such as documenting operational data, managing inventory, and participating in training sessions to continuously improve the café operations.
Working in a fast-paced and energetic environment, the ideal candidate will be comfortable in a hands-on role and capable of handling physical tasks, including standing for long periods and lifting up to 55 lbs. Availability to work various shifts, including days, nights, weekends, and holidays, is necessary to meet operational demands.
Overall, the Café Supervisor plays a key role in delivering an outstanding guest experience by ensuring that all food and beverage services meet brand standards and that the team operates smoothly and efficiently during shifts. Urban Air Adventure Park offers a vibrant workplace where the Café Supervisor can develop leadership skills while contributing to creating memorable experiences for guests and supporting the success of the Urban Café operation.
The Café Supervisor role at Urban Air Adventure Park is a critical position within the Urban Café, responsible for supporting daily operations while working closely with team members in a hands-on capacity. The Café Supervisor actively participates in food preparation and service while ensuring exceptional guest experiences through effective leadership and direct guest interaction. This role demands a balance of operational savvy, customer service focus, and team support to maintain the café’s quality and efficiency.
In this supervisory role, the individual will provide on-shift leadership by guiding team members, supporting training initiatives, assisting with scheduling and inventory management, and upholding cleanliness, safety, and food quality standards. The Café Supervisor is directly involved in food preparation, serving, and responding to guest needs, making it essential for the candidate to be customer-oriented and detail-focused.
The position requires a proactive leader who can foster a positive and collaborative working environment. By demonstrating professionalism, punctuality, and policy compliance, the Café Supervisor acts as a role model for the café team. The role also involves administrative duties such as documenting operational data, managing inventory, and participating in training sessions to continuously improve the café operations.
Working in a fast-paced and energetic environment, the ideal candidate will be comfortable in a hands-on role and capable of handling physical tasks, including standing for long periods and lifting up to 55 lbs. Availability to work various shifts, including days, nights, weekends, and holidays, is necessary to meet operational demands.
Overall, the Café Supervisor plays a key role in delivering an outstanding guest experience by ensuring that all food and beverage services meet brand standards and that the team operates smoothly and efficiently during shifts. Urban Air Adventure Park offers a vibrant workplace where the Café Supervisor can develop leadership skills while contributing to creating memorable experiences for guests and supporting the success of the Urban Café operation.
Job Requirements
- Ability to work in a fast-paced, high-energy environment
- comfortable working in a hands-on role for the majority of the shift
- ability to stand for extended periods and lift up to 55 lbs
- availability to work days, nights, weekends, and holidays as needed
- ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- serve as a role model by demonstrating and upholding Urban Air policies and standards
- work in noisy, fast-paced environment with distracting conditions
- move about facility and stand for long periods of time
- lift and carry up to 55 lbs
- must have regular and predictable attendance
Job Qualifications
- High school diploma or equivalent
- 2-4 years of food and beverage or hospitality experience
- previous leadership or shift lead experience preferred
- food handler/servsafe certification or ability to obtain within 30 days
- strong communication and interpersonal skills
Job Duties
- Prepare, cook, and serve food and beverages in accordance with brand standards
- deliver excellent guest service, including order assistance, issue resolution, and follow-up
- ensure food quality, presentation, and service standards are consistently met
- maintain cleanliness, sanitation, and safety standards at all times
- address and escalate guest concerns as needed
- provide direction and support to team members during assigned shifts
- assist with training new hires on café procedures, food preparation, and service standards
- lead by example in punctuality, professionalism, and adherence to company policies
- support a positive, team-oriented work environment
- assist with inventory management, including receiving, storing, and rotating products
- support ordering and maintaining appropriate product levels
- execute daily operational checklists and ensure completion of required tasks
- follow all food safety and sanitation guidelines
- support documentation and use of operational tools (e.g., manager logs, checklists)
- participate in team meetings and training sessions as required
- perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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