Cafe Manager - Harvard Square

Union Square Hospitality Group (USHG) is a renowned hospitality company founded by Danny Meyer in 1985 with the opening of the Union Square Cafe in New York City. Over the decades, USHG has built a distinguished portfolio of exceptional restaurants, cafes, and bars that have become beloved fixtures in New York's culinary scene and beyond. Known for delivering outstanding food paired with their signature warmth and hospitality, USHG continuously upholds high standards of service and dining experiences. The group has expanded to include fast-casual concepts, responding to evolving guest preferences while maintaining the integrity and quality for which it is celebrated.

One of USHG's acclaimed concepts, Daily Provisions, was born in 2017 out of the Union Square Cafe kitchen. It has since grown into a beloved collection of all-day neighborhood cafes located across major cities including New York, Jersey City, Boston, and Washington, D.C. Daily Provisions offers an elevated yet familiar menu featuring classic dishes such as signature crullers, all-day breakfast sandwiches, freshly brewed coffee and teas, chef-driven salads, made-to-order sandwiches, seasonal sides, and comforting entrees like the famous Roast Chicken. The brand prides itself on combining the convenience of neighborhood dining with the refined approach of restaurant-quality cuisine.

The Cafe Manager role at Daily Provisions is a leadership position requiring close collaboration with the General Manager to provide comprehensive support and guidance to both Front of House and Back of House teams. The manager is responsible for ensuring consistently exceptional service across all Daily Provisions locations, including excellence in culinary, coffee, and beverage programs, aligning with USHG's commitment to Enlightened Hospitality. The role emphasizes fostering an outstanding guest experience for both in-store and digital orders, creating an environment where employees feel valued, supported, and empowered.

The ideal Cafe Manager will cultivate a positive and inclusive culture, lead team members with clarity and empathy, and maintain operational standards including store cleanliness, inventory management, payroll accuracy, and compliance with health and labor regulations. This individual acts as a mentor and coach, offering constructive feedback and facilitating professional development opportunities. They also play a critical role in talent acquisition, helping to build a dynamic and passionate team committed to USHG's values and standards.

This full-time managerial position offers a competitive annual salary starting at $70,000 plus eligibility for performance-based bonuses. Beyond financial rewards, USHG invests in its employees' well-being through comprehensive medical, dental, and vision insurance, generous paid time off, matched 401(k) plans, and additional wellness programs. The company fosters a strong sense of community and professional growth, with opportunities for mentorship, learning, and collaboration across its esteemed hospitality family.

Joining USHG as a Cafe Manager means becoming part of a culture deeply grounded in care, creativity, and a dedication to excellence. It requires a leader who embraces the company’s six guiding behaviors including playing to win with humble swagger, connecting the dots to create memorable experiences, an uncompromising commitment to excellence, and leaving a positive impact on the community. This role is vital to bringing the Enlightened Hospitality philosophy to life every day, creating memorable experiences for guests and meaningful careers for employees.