Cafe Manager

Columbia, MD, USA|

Job Overview

Compensation

Salary

Exact $70,000.00

Benefits

competitive pay

bonus potential

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid parental leave

401(k) Plan

Life insurance

Employee assistance program

dining credit

dining discount

Pre-tax commuter benefits

Opportunities for learning and mentorship

Job Description

Union Square Hospitality Group (USHG) is a renowned hospitality company that has left an indelible mark on New York City's restaurant scene since its inception in 1985. Founded by the visionary restaurateur Danny Meyer, USHG has developed some of the city's most beloved restaurants, cafes, and bars. These establishments are celebrated for their exceptional food, warm service, and commitment to what they term "Enlightened Hospitality." USHG's portfolio is diverse, encompassing acclaimed fine dining venues as well as an expanding collection of fast-casual concepts designed to cater to a wide range of guests and occasions. The group prides itself on creating experiences where hospitality and culinary excellence come together seamlessly.

One of USHG's distinguished brands is Daily Provisions, an all-day neighborhood cafe concept born in 2017 from the kitchen of Union Square Cafe. Daily Provisions has quickly become a favorite among New Yorkers and beyond, with locations in New York, Jersey City, Boston, and Washington, D.C. This cafe’s menu offers an elevated take on classic dishes, such as their signature crullers, all-day breakfast sandwiches featuring runny yolks, freshly brewed coffees and teas, and chef-driven salads, sandwiches, seasonal sides, and comforting dinner dishes like the famous Roast Chicken.

The Cafe Manager role at Daily Provisions is an exciting leadership position that requires a passionate individual dedicated to creating memorable guest experiences while fostering a positive and productive work environment for all employees. Reporting directly to the General Manager, the Cafe Manager provides essential leadership and support to both Front of House (FOH) and Back of House (BOH) teams. They work closely with managers at other Daily Provisions locations to maintain consistent, high-quality service standards, including superior culinary offerings and beverage programs.

The Manager’s responsibilities encompass cultivating a culture of Enlightened Hospitality that supports business objectives and growth, expert knowledge of beverage and kitchen operations, and being a hospitality champion who ensures every guest interaction, whether in-store or digital, is outstanding. Maintaining store excellence and cleanliness, managing inventory and understanding cost guidelines are key components of the role. The Manager must actively support all team members through every aspect of the service cycle and maintain compliance with health and employment regulations.

In addition to operational oversight, the Cafe Manager plays a critical role in employee development. Providing constructive feedback, enforcing standards, and fostering opportunities for team growth and development are integral. The position also involves participating in hiring efforts to grow the team strategically. The Cafe Manager must have strong communication skills, be proficient with Microsoft Office applications, and hold a NYC DOHMH Food Protection Certificate. This role prefers candidates with a bachelor’s degree or certification in hospitality or equivalent experience and values bilingual abilities, particularly English and Spanish.

USHG emphasizes the core value of Enlightened Hospitality, which is embedded throughout its culture and guides how teams collaborate and interact with guests. The company offers competitive compensation with an annual salary starting at $70,000 plus bonus potential, comprehensive health benefits, paid time off including parental leave, matched retirement savings plans, life and wellness insurance, dining credits and discounts, commuter benefits, and opportunities for professional learning and community engagement. Being part of USHG means contributing to a legacy of hospitality excellence and being supported in a career dedicated to people, growth, and creativity.

Job Requirements

2+ years management experience in a similar environment
Bachelor’s degree or certification in hospitality-related field or equivalent expertise gained from time on the job (preferred, not required)
Excellent verbal & written communication
Understanding of Microsoft Office applications (Excel, Word, Outlook etc.)
NYC DOHMH Food Protection Certificate holder
English fluency and Spanish preferred

Job Qualifications

Bachelor’s degree or hospitality certification preferred
Proven management experience in restaurant or cafe settings
Strong leadership and team-building skills
Excellent communication skills
Knowledge of food safety and health regulations
Familiarity with inventory and payroll systems
Ability to maintain high service and cleanliness standards
Bilingual in English and Spanish preferred

Job Duties

Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
Exhibit expert knowledge of the beverage and kitchen stations
Be a champion of Enlightened Hospitality to our guests for in store and digital orders, ensuring that the experience leaves them raving both during and after their visit or order
Maintain excellence and cleanliness of the store, ensuring that appropriate physical inventory is always available to employees and guests and that all staff is properly acquainted with appropriate CGS as it pertains to the cycle of service
Continuously provide support to all FOH&BOH staff and actively participate in the cycle of service as needed
Remain current and compliant with the correct HR practices and policies, holding employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary
Ensure that the Payroll process is completed accurately, on time and according to business/accounting procedures
Ensure DOL/Health Department compliance as it pertains to the operation
Provides feedback and guidance with excellence and hospitality in mind, ensuring that all team members have a pathway for growth and development
Consistently looks for internal and external opportunities to build our growing team
Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success