Cafe Manager

Boston, MA, USA|

Job Overview

Compensation

Salary

Exact $70,000.00

Benefits

Competitive pay and bonus potential

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid parental leave

401(k) plan with Company Match

Life insurance

Employee Assistance Programs

dining credit

dining discount

Pre-tax commuter benefits

Opportunities for learning and mentorship

Job Description

Daily Provisions is a distinguished and rapidly expanding collection of all-day neighborhood cafes that originated in 2017 from the renowned kitchen of Danny Meyer's Union Square Cafe in New York City. This establishment merges the welcoming atmosphere of a neighborhood cafe with the exceptional quality and culinary expertise characteristic of Meyer's celebrated restaurants. Known for its elevated yet familiar menu, Daily Provisions offers classic dishes such as signature crullers, all-day breakfast sandwiches featuring runny yolks, and a variety of freshly brewed coffees and teas. Throughout the day and into the evening, guests can savor chef-driven salads, made-to-order sandwiches, seasonal sides, and comforting dinner entrees like the famous Roast Chicken. With multiple locations spanning New York City, Jersey City, Boston, and Washington, D.C., Daily Provisions has cultivated a loyal customer base, becoming a beloved institution that prides itself on quality, consistency, and a warm neighborhood vibe.

The role of Cafe Manager at Daily Provisions is a dynamic leadership position that works closely alongside the General Manager to lead and support both Front of House (FOH) and Back of House (BOH) teams. The Cafe Manager plays a critical role in ensuring that all locations uphold the highest standards of service, culinary excellence, coffee, and beverage programs. Collaborating with managers across multiple sites, the Cafe Manager fosters a culture steeped in Enlightened Hospitality, which emphasizes genuine care, attention to detail, and an elevated guest experience. The manager is responsible not only for the physical operation and cleanliness of the cafe but also for staff development, employee engagement, and compliance with health and safety regulations.

A key part of the Cafe Manager's role involves mentoring and educating team members to excel in their duties and aligning their efforts with the brand's customer service philosophy. This includes maintaining optimal inventory levels, supporting staff during busy service periods, and ensuring payroll and administrative responsibilities are handled accurately and timely. The manager enforces standards related to the Department of Labor and Health Department regulations to guarantee full compliance. Employee growth and operational excellence are paramount, and the manager actively identifies opportunities to recruit talent and build a strong, cohesive team.

Embracing the core values of Union Square Hospitality Group, Daily Provisions invites its Cafe Managers to embody a set of behaviors known as the six behaviors: playing to win with humble swagger, connecting the dots to build relationships, focusing on excellence and core values, learning from mistakes, extending generosity, and ensuring responsible stewardship. At Daily Provisions, extending Enlightened Hospitality is at the heart of everything, aiming to create an experience that leaves guests raving and employees thriving.

The compensation for this full-time Cafe Manager role starts at an annual salary of $70,000 plus eligibility for a performance-based bonus. This position also offers an attractive benefits package, including comprehensive health insurance, paid time off, 401(k) savings plan with company match, dining credits and discounts, and other wellness and financial support programs. Daily Provisions is committed to fostering a supportive work environment where career development and employee well-being are prioritized, making this a rewarding career path for driven hospitality professionals who share their vision of hospitality excellence.

Job Requirements

2+ years management experience in a similar environment
Bachelor’s degree or certification in hospitality-related field or equivalent expertise gained from time on the job preferred
Excellent verbal and written communication skills
Understanding of Microsoft Office applications including Excel, Word, and Outlook
NYC DOHMH Food Protection Certificate holder
English fluency required and Spanish preferred

Job Qualifications

2+ years management experience in a similar environment
Bachelor’s degree or certification in hospitality-related field or equivalent expertise preferred
Excellent verbal and written communication skills
Proficiency with Microsoft Office applications including Excel, Word, and Outlook
Holder of NYC DOHMH Food Protection Certificate
English fluency required and Spanish preferred

Job Duties

Cultivate a culture of Enlightened Hospitality for all stakeholders that supports business objectives and growth
Exhibit expert knowledge of the beverage and kitchen stations
Champion Enlightened Hospitality for guests for in store and digital orders, ensuring a memorable experience
Maintain excellence and cleanliness of the store and ensure appropriate physical inventory availability
Provide continuous support to FOH and BOH staff and actively participate in the cycle of service as needed
Ensure compliance with HR practices and policies, holding employees accountable and managing disciplinary procedures
Complete payroll accurately and in accordance with business and accounting procedures
Ensure Department of Labor and Health Department compliance for cafe operations
Provide feedback and guidance focused on excellence and hospitality to support team growth and development
Identify internal and external opportunities to build the team
Perform additional responsibilities and duties as assigned to support operational success