Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible scheduling
401(k)
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Sick Time
Employee assistance program
Employee Discounts
Growth opportunity
Job Description
Top Pot is a renowned café known for its commitment to quality, consistency, and exceptional customer service. As a company deeply rooted in its Core Values of Fun, Ambition, Commitment, Excellence, and Team, Top Pot prides itself on creating an engaging and rewarding environment for both employees and customers. The café has established a strong reputation for delivering delightful products and experiences, making it a beloved destination for those who appreciate high-quality coffee and baked goods. Employees at Top Pot are encouraged to embody these values daily, fostering a positive culture that emphasizes team collaboration and personal growth.
The Manager position at Top Pot is a dynamic, working manager role that involves leading by example on the café floor while supporting the day-to-day operational functions. This role is critically important in balancing three key areas: guest service, team development, and operational execution. Successful managers at Top Pot consistently prioritize a "guest first" mindset, ensuring every customer experience is seamless and memorable through hands-on leadership. They are actively engaged with their teams, offering coaching and support to develop skills and create a positive work environment. Operationally, the manager oversees all aspects of the café’s daily functions including shift execution, cash handling, inventory management, and maintaining strict adherence to company standards and health regulations.
This position offers flexible scheduling, with shifts that may include mornings, evenings, weekends, and holidays. Managers are expected to maintain a flexible and proactive approach to meet the needs of the business. Furthermore, the role involves various physical activities such as lifting up to 25 pounds and remaining active throughout the shift to ensure the smooth operation of the café.
Top Pot recognizes its employees’ contributions by providing a comprehensive benefits package that promotes well-being and growth. Among the benefits are medical, dental, and vision insurance, a 401(k) retirement plan, paid time off including sick time, and an Employee Assistance Program designed to support personal and professional challenges. Additionally, employees enjoy perks such as flexible scheduling, exclusive employee discounts, including free doughnuts and coffee, and clear opportunities for career advancement within the company.
By joining Top Pot as a manager, candidates step into a role that not only demands excellent leadership skills but also offers the chance to work in a supportive, motivating environment dedicated to excellence. This role is ideal for individuals who thrive in fast-paced settings and have a passion for fostering strong teams and delivering memorable guest experiences. Working closely with the District Manager, the café manager plays a critical role in hiring, training, performance management, and monitoring key business metrics. This ensures that Top Pot continues to uphold its high standards and sustain its position as a community favorite.
Overall, this manager role at Top Pot is a perfect opportunity for those who wish to grow in their hospitality careers, working with a respected brand that values people, quality, and consistency.
The Manager position at Top Pot is a dynamic, working manager role that involves leading by example on the café floor while supporting the day-to-day operational functions. This role is critically important in balancing three key areas: guest service, team development, and operational execution. Successful managers at Top Pot consistently prioritize a "guest first" mindset, ensuring every customer experience is seamless and memorable through hands-on leadership. They are actively engaged with their teams, offering coaching and support to develop skills and create a positive work environment. Operationally, the manager oversees all aspects of the café’s daily functions including shift execution, cash handling, inventory management, and maintaining strict adherence to company standards and health regulations.
This position offers flexible scheduling, with shifts that may include mornings, evenings, weekends, and holidays. Managers are expected to maintain a flexible and proactive approach to meet the needs of the business. Furthermore, the role involves various physical activities such as lifting up to 25 pounds and remaining active throughout the shift to ensure the smooth operation of the café.
Top Pot recognizes its employees’ contributions by providing a comprehensive benefits package that promotes well-being and growth. Among the benefits are medical, dental, and vision insurance, a 401(k) retirement plan, paid time off including sick time, and an Employee Assistance Program designed to support personal and professional challenges. Additionally, employees enjoy perks such as flexible scheduling, exclusive employee discounts, including free doughnuts and coffee, and clear opportunities for career advancement within the company.
By joining Top Pot as a manager, candidates step into a role that not only demands excellent leadership skills but also offers the chance to work in a supportive, motivating environment dedicated to excellence. This role is ideal for individuals who thrive in fast-paced settings and have a passion for fostering strong teams and delivering memorable guest experiences. Working closely with the District Manager, the café manager plays a critical role in hiring, training, performance management, and monitoring key business metrics. This ensures that Top Pot continues to uphold its high standards and sustain its position as a community favorite.
Overall, this manager role at Top Pot is a perfect opportunity for those who wish to grow in their hospitality careers, working with a respected brand that values people, quality, and consistency.
Job Requirements
- 2 plus years of leadership experience (food/retail preferred)
- A hands-on leader who enjoys working alongside their team
- Strong communication and organizational skills
- Ability to stay calm, problem-solve, and make decisions in a fast-paced environment
- Basic computer skills and ability to learn POS systems
- Food Handler's Permit (or ability to obtain)
Job Qualifications
- 2 plus years of leadership experience (food/retail preferred)
- A hands-on leader who enjoys working alongside their team
- Strong communication and organizational skills
- Ability to stay calm, problem-solve, and make decisions in a fast-paced environment
- Basic computer skills and ability to learn POS systems
- Food Handler's Permit (or ability to obtain)
Job Duties
- Lead with a guest first mindset, stepping in to support the team and ensure a great experience every time
- Demonstrate strong customer service while coaching and developing others
- Create a positive, team-focused environment and build strong working relationships
- Run daily café operations, including shift execution, cash handling, and maintaining company standards
- Support hiring, training, and performance management in partnership with the District Manager
- Manage product levels, ordering, and quality to ensure consistency and minimize waste
- Monitor key areas of the business such as labor, sales, and overall café performance
- Maintain cleanliness, organization, and safety in accordance with company and health standards
- Work a flexible schedule, including opening, closing, weekends, and holidays
- Occasionally lift and move up to 25 pounds and be active for the duration of shifts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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