Café Manager

Elgin, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Job Description

Urban Air Adventure Parks is the leading innovator in the indoor adventure park industry, recognized globally as the largest operator of location-based entertainment venues. Founded and headquartered in Dallas, Urban Air has revolutionized the concept of adventure parks by creating safe, engaging, and dynamic environments where families and children can have fun, challenge themselves, and build unforgettable memories. Their parks cater to a wide range of ages and interests, offering everything from trampolines and climbing walls to ropes courses and virtual reality experiences. The company's mission centers around encouraging kids to aim higher by trying new activities and pushing their limits, fostering confidence, creativity, and physical activity in a supportive setting. Urban Air emphasizes an inclusive and welcoming atmosphere, committed to diversity and equal employment opportunities at all locations, including Urban Air St. Charles.

The role of Café Manager at Urban Air St. Charles is a vital part of the guest experience, focusing on overseeing the day-to-day operations of the Urban Café within the adventure park. This position requires a proactive, hands-on leader dedicated to maintaining high-quality food preparation, outstanding customer service, and efficient team management in a fast-paced environment. As Café Manager, you will be crucial in ensuring that kitchen and service operations run smoothly, managing inventory, supporting team development, and maintaining strict hygiene and safety standards. Weekend availability, specifically on Saturday and Sunday, is mandatory due to peak visitor periods.

In this role, you will spend a significant portion of your time working alongside your team, preparing and serving food, and ensuring a welcoming atmosphere for all guests. Strong leadership skills are essential, as you will be responsible for training staff, establishing clear performance standards, and fostering teamwork and professionalism. You will also play a critical role in inventory management, ensuring deliveries are accurately logged and storage methods minimize waste. Your ability to remain calm under pressure, communicate effectively, resolve guest concerns promptly, and uphold Urban Air’s standards will directly contribute to the overall guest satisfaction and operational success of the Urban Café. Through ongoing participation in training and staff meetings, you will stay aligned with company policies and initiatives, helping to promote a culture that balances hard work with fun and motivation.

This position at Urban Air not only offers the chance to lead a vibrant team but also to be part of a forward-thinking company that values creativity, excellence, and employee growth. Competitive compensation is offered, with emphasis on a positive work environment, and opportunities for advancement within the thriving hospitality and entertainment industry. If you have a passion for food service, a knack for leadership, and a commitment to delivering exceptional guest experiences, this role presents an exciting opportunity to make a significant impact at a nationally respected entertainment venue.

Job Requirements

ability to lead, motivate and empower team members
ability to align team members with Urban Air culture by balancing seriousness and having fun
ability to take initiative
excellent interpersonal and communication skills
ability to recognize problems and problem-solve
ability to set goals and convert plans into action
ability to see patterns in performance and strategize solutions
exercise good judgment in decision making
open to feedback and self-improvement
ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
serve as a role model by demonstrating and upholding Urban Air policies and standards

Job Qualifications

minimum of high school diploma or equivalent required, some college preferred
minimum of two (2) years’ previous F&B experience (quick service and/or restaurant experience)
1-3 years’ management experience in the hospitality field preferred
must be available Friday-Saturday-Sunday-Monday
must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment

Job Duties

support the proper execution of all processes, systems, and standards
ensure all deliveries are received correctly and logged
maintain effective inventory control, storage, and rotation to minimize wastage
manage the Urban Café Team, ensuring they always work to the expected standards
adhere to scheduled shifts and be willing to stay beyond when business or circumstances dictate
train the Urban Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
establish and maintain a high standard for the Urban Café Team regarding punctuality, attendance, and attitude and ensure these standards are always maintained
establish and maintain a high standard and good example for the Urban Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
maintain a clear, well-organized and easy-to-access Urban Café
handle guest concerns pertaining to the Urban Café
participate in regular staff meetings and training as and when required
other duties as tasked by General Manager