Café Manager

Urban Air Adventure Parks is the leading indoor adventure park operator globally, known for pioneering the location-based entertainment concept. Headquartered in Dallas, Texas, Urban Air combines state-of-the-art facilities with a vibrant atmosphere to provide unforgettable experiences where families and friends can come together to have fun and challenge themselves. Focused on promoting active play and inspiring guests to aim higher in everything they do, Urban Air has grown to become an industry trailblazer in the adventure park realm. The company emphasizes safety, inclusivity, and quality in every location and is committed to fostering a welcoming environment where guests of all ages can enjoy adventures that push their limits in a safe and supportive setting.

As part of this dynamic and growing organization, the Urban Air Rockford location is seeking a dedicated Café Manager to oversee its Urban Café operations. This full-time role is pivotal in ensuring the smooth, efficient, and friendly running of the café, with a strong focus on team leadership and guest satisfaction. The Café Manager will be directly involved in day-to-day activities, working hands-on within the kitchen and service areas to cook, prepare, and serve food while maintaining high standards of quality and presentation.

The position requires a proactive leader who thrives in a fast-paced environment and can balance urgency with warmth and hospitality. The manager will lead and develop the Urban Café Team, ensuring all members are trained to uphold the brand’s standards and that operations align with established processes and policies. This role demands exceptional organizational skills to manage inventory effectively, oversee deliveries, and minimize waste through proper storage and rotation of products.

Additionally, the Café Manager will be responsible for setting a positive example in punctuality, attendance, hygiene, and overall conduct. They will maintain a clean, well-organized workspace and adhere to strict food safety standards, including holding or obtaining certifications such as First Aid/CPR and food handler manager certification. The manager will also engage in handling guest concerns with professionalism, participate in regular staff meetings, and support continuous team training.

Scheduling demands include full availability on weekends and a Friday to Monday workweek during the school year, with additional hours over the summer and extended hours days. This role embodies both leadership and operational hands-on tasks, presenting an exciting opportunity for candidates with hospitality experience and a passion for service excellence. Offering benefits such as paid time off accrued hourly and discounts on meals and merchandise, Urban Air values its team members and supports their growth and wellbeing.

If you have the leadership skills, hospitality experience, and commitment to delivering outstanding guest experiences, this is a promising opportunity to grow within a fun and vibrant entertainment company that leads the adventure park industry worldwide.