Café Lead

South Jordan, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and Development

team environment

Job Description

Urban Air Adventure Parks is a leading indoor adventure park and the largest operator of location-based entertainment venues globally. Based in Dallas, Texas, Urban Air revolutionized the adventure park industry by pioneering the concept of indoor adventure parks. This innovative company focuses on delivering exceptional entertainment experiences for families and children, encouraging them to have fun while pushing their limits and achieving more than they thought possible. Urban Air Adventure Parks are designed to provide a safe, exciting, and memorable environment where kids can explore, play, and grow in confidence. Committed to inclusivity and equal opportunity employment, Urban Air strives to maintain a welcoming and supportive workplace culture.

The role of Café Lead at Urban Air Fort Union offers an exciting opportunity to join a dynamic and fast-paced team within this innovative entertainment company. This practical, hands-on position is integral to the smooth operation of the Urban Air Café, requiring the Café Lead to oversee the shift responsibilities, ensuring that all aspects of kitchen and service area operations run efficiently. Unlike many supervisory roles, this position requires strong involvement in frontline activities such as cooking, preparing, and serving food during shifts with a friendly and approachable demeanor. The Café Lead supports team members by managing their performance and adherence to company standards and policies. This role necessitates quick thinking and the ability to work with urgency, all while maintaining excellent customer service and a positive team atmosphere.

Key to success in this role is the ability to uphold and enforce company processes, systems, and hygiene standards, ensuring that the customer experience is consistently excellent. The Café Lead must also ensure accurate receipt and logging of deliveries when the Café Manager is unavailable and manage inventory effectively to minimize food wastage through proper storage and rotation. Leadership and training duties include coaching team members on menu preparation and beverage service, demonstrating high standards of punctuality, attendance, attitude, cleanliness, and hygiene. The role also calls for involvement in deep cleaning schedules and maintaining organized café and storage areas for operational efficiency.

In the absence of the Café Manager, the Café Lead acts as the first point of contact for any guest concerns, demonstrating strong problem-solving skills and professional judgment. Additionally, the Café Lead is expected to participate in staff meetings and ongoing training to ensure team alignment with Urban Air’s values and operating principles. This role offers development opportunities for candidates seeking leadership experience in the food and beverage sector within a vibrant and family-friendly environment. Urban Air values candidates who exhibit initiative, excellent interpersonal communication, and a passion for providing exemplary service in an energetic, fun-filled setting.

Job Requirements

Ability to lead, motivate and empower team members
ability to align team members with Urban Air culture by balancing seriousness and having fun
willingness to take initiative
excellent interpersonal and communication skills
ability to recognize problems and problem-solve
ability to set goals and convert plans into action
ability to see patterns in performance and strategize solutions
exercise good judgment in decision-making
ability to be open to feedback and self-improvement
ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
serve as a role model by demonstrating and upholding Urban Air policies and standards
work days, nights, and/or weekends as required
work in noisy, fast-paced environment with distracting conditions
move about facility and stand for long periods of time
lift and carry up to 30 lbs

Job Qualifications

Minimum of High School Diploma or equivalent required, some College preferred
minimum of six months to one year of prior food and beverage experience in quick service and/or restaurant experience
one year of leadership experience preferred
must have a current ServSafe or similar food handling certification or be willing to get one within the first 30 days of employment

Job Duties

Support the proper execution of all processes, systems, and standards
ensure all deliveries are received correctly and logged in the event the Café Manager is not present at the time of delivery
maintain storage and rotation to minimize wastage
manage the Café Team ensuring they always work to the expected standards
adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate
train Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
set a high standard and good example for the Café Team regarding punctuality, attendance, and attitude
set a high standard and good example for the Café Team regarding cleanliness and hygiene including a regular deep clean schedule
maintain well-organized and easy-to-access Café and storage areas
handle guest concerns regarding the Café in absence of the Café Manager
participate in regular staff meetings and training as and when required