Cafe Lead

Mobile, AL, USA|

Job Overview

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training and Development

flexible scheduling

Career advancement opportunities

Job Description

Urban Air Adventure Parks is a leading indoor adventure park company, renowned for pioneering the adventure park concept and being the largest operator of location-based entertainment parks globally. Headquartered in Dallas, Urban Air is committed to creating fun and challenging environments that encourage kids and families to aim higher and achieve goals they never thought possible. The company emphasizes providing a thrilling yet safe environment where guests can experience innovative activities and foster memories that last a lifetime. Urban Air's corporate culture centers around inclusivity, fun, and excellence, with a dedication to employee development and customer satisfaction. The Spanish Fort location exemplifies this mission by offering a wide array of adventurous experiences and high-quality service to its community. Urban Air is also recognized as an equal opportunity employer, promoting diversity and fairness throughout its workforce.

The role of Café Lead at Urban Air is a hands-on, fast-paced position primarily responsible for overseeing the shift operations in the Urban Air Café. This role requires managing team members, ensuring smooth kitchen and service area functions, and maintaining high standards for food preparation and customer service. The Café Lead plays a critical role in training staff, managing inventory, and upholding the café's cleanliness and operational standards. This position demands a strong work ethic, leadership skills, and the ability to work efficiently under pressure while maintaining friendly interactions with customers and colleagues alike. The Café Lead must be proactive in solving problems, aligning the team with the company culture, and consistently driving excellent guest experiences. Working hours include varied shifts, and flexibility beyond scheduled times may be necessary depending on business needs. The ideal candidate will have prior food and beverage experience, leadership capabilities, and a valid food handling certification or willingness to obtain one promptly. Urban Air offers a dynamic and supportive environment where the Café Lead can grow professionally while contributing to the overall success of the adventure park experience.

Job Requirements

ability to lead, motivate and empower team members
ability to align team members with Urban Air culture by balancing seriousness and having fun
willingness to take initiative
excellent interpersonal and communication skills
ability to recognize problems and problem-solve
ability to set goals and convert plans into action
ability to see patterns in performance and strategize solutions
exercise good judgment in decision-making
ability to be open to feedback and self-improvement
ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
serve as a role model by demonstrating and upholding Urban Air policies and standards
work days, nights, and/or weekends as required
work in noisy, fast-paced environment with distracting conditions
move about facility and stand for long periods of time
lift and carry up to 30 lbs.

Job Qualifications

minimum of high school diploma or equivalent required, some college preferred
minimum of six months to one year of prior food and beverage experience (Quick Service and/or restaurant experience)
one year of leadership experience preferred
must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment

Job Duties

support the proper execution of all processes, systems, and standards
ensure all deliveries are received correctly and logged in the event the Café Manager is not present at the time of delivery
maintain storage and rotation to minimize wastage
manage the Café Team, ensuring they always work to the expected standards
adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate
train Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
set a high standard and good example for the Café Team regarding punctuality, attendance, and attitude
set a high standard and good example for the Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
maintain well-organized and easy-to-access Café and storage areas
handle guest concerns regarding the Café in absence of the Café Manager
participate in regular staff meetings and training as and when required