Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Urban Air Adventure Parks is a leading indoor adventure park and a pioneer in the location-based entertainment industry. Founded in Dallas, Urban Air has become the market leader and the largest operator of adventure parks worldwide. The company focuses on providing fun, unique experiences that encourage kids and families to aim higher and reach goals they never thought possible. Urban Air places strong emphasis on creating safe, exciting environments that foster growth, adventure, and memorable moments for guests of all ages. Each Urban Air location is designed with a variety of attractions and entertainment options, making it a go-to destination for indoor family entertainment and recreation.
Urban Air's commitment to excellence extends beyond guest experiences to creating a dynamic workplace culture that values teamwork, leadership, and continuous improvement. Urban Air Madison, one of the company’s premier locations, operates as an equal opportunity employer dedicated to fostering an inclusive, supportive, and engaging environment for its employees.
The position of Café Lead at Urban Air Madison is a vital role within this innovative company. The Café Lead is responsible for managing the shift operations of the Urban Air Café, ensuring daily operational flow, and leading the cafe team with a hands-on approach. This role is highly practical, requiring much of the shift to be spent in the kitchen and service areas where food is prepared, cooked, and served. The Café Lead must maintain a fast pace with a strong sense of urgency without sacrificing the friendly and welcoming demeanor that defines Urban Air’s customer service standards.
As a shift leader, the Café Lead supports the proper execution of food handling processes, operational systems, and company standards, ensuring that all tasks are performed efficiently and to expected quality levels. Responsibilities include managing deliveries, maintaining inventory through proper storage and rotation to minimize food wastage, and training team members on menu preparation and front-of-house service. The café team looks to this leader to model high standards of punctuality, attendance, attitude, cleanliness, and hygiene, including participation in routine deep cleaning schedules.
The Café Lead also plays a crucial role in guest relations by handling concerns and issues in the absence of the Café Manager, maintaining a positive and solution-driven atmosphere within the café. This position requires flexibility to work scheduled shifts and stay beyond the shift as needed to meet business demands. Participation in staff meetings and ongoing training is essential to maintain a high level of team performance and continuous improvement.
In summary, the Café Lead role at Urban Air Madison is perfect for someone passionate about food and beverage service, committed to leadership excellence, and eager to contribute to a vibrant, family-friendly entertainment environment. This role demands not only technical skill in food service but also strong interpersonal abilities to motivate and empower team members, uphold Urban Air culture, and deliver exceptional guest experiences.
Urban Air's commitment to excellence extends beyond guest experiences to creating a dynamic workplace culture that values teamwork, leadership, and continuous improvement. Urban Air Madison, one of the company’s premier locations, operates as an equal opportunity employer dedicated to fostering an inclusive, supportive, and engaging environment for its employees.
The position of Café Lead at Urban Air Madison is a vital role within this innovative company. The Café Lead is responsible for managing the shift operations of the Urban Air Café, ensuring daily operational flow, and leading the cafe team with a hands-on approach. This role is highly practical, requiring much of the shift to be spent in the kitchen and service areas where food is prepared, cooked, and served. The Café Lead must maintain a fast pace with a strong sense of urgency without sacrificing the friendly and welcoming demeanor that defines Urban Air’s customer service standards.
As a shift leader, the Café Lead supports the proper execution of food handling processes, operational systems, and company standards, ensuring that all tasks are performed efficiently and to expected quality levels. Responsibilities include managing deliveries, maintaining inventory through proper storage and rotation to minimize food wastage, and training team members on menu preparation and front-of-house service. The café team looks to this leader to model high standards of punctuality, attendance, attitude, cleanliness, and hygiene, including participation in routine deep cleaning schedules.
The Café Lead also plays a crucial role in guest relations by handling concerns and issues in the absence of the Café Manager, maintaining a positive and solution-driven atmosphere within the café. This position requires flexibility to work scheduled shifts and stay beyond the shift as needed to meet business demands. Participation in staff meetings and ongoing training is essential to maintain a high level of team performance and continuous improvement.
In summary, the Café Lead role at Urban Air Madison is perfect for someone passionate about food and beverage service, committed to leadership excellence, and eager to contribute to a vibrant, family-friendly entertainment environment. This role demands not only technical skill in food service but also strong interpersonal abilities to motivate and empower team members, uphold Urban Air culture, and deliver exceptional guest experiences.
Job Requirements
- ability to lead, motivate and empower team members
- ability to align team members with Urban Air culture by balancing seriousness and having fun
- willingness to take initiative
- excellent interpersonal and communication skills
- ability to recognize problems and problem-solve
- ability to set goals and convert plans into action
- ability to see patterns in performance and strategize solutions
- exercise good judgment in decision-making
- ability to be open to feedback and self-improvement
- ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- serve as a role model by demonstrating and upholding Urban Air policies and standards
- work days, nights, and/or weekends as required
- work in noisy, fast-paced environment with distracting conditions
- move about facility and stand for long periods of time
- lift and carry up to 30 lbs.
Job Qualifications
- minimum of high school diploma or equivalent required, some college preferred
- minimum of six months to one year of prior food and beverage experience (quick service and/or restaurant experience)
- one year of leadership experience preferred
- must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment
Job Duties
- support the proper execution of all processes, systems, and standards
- ensure all deliveries are received correctly and logged in the event the café manager is not present at the time of delivery
- maintain storage, and rotation to minimize wastage
- manage the café team, ensuring they always work to the expected standards
- adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate
- train café team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
- set a high standard and good example for the café team regarding punctuality, attendance, and attitude
- ensure these standards are maintained at all times
- set a high standard and good example for the café team regarding cleanliness and hygiene, including a regular deep clean schedule
- maintain well-organized and easy-to-access café and storage areas
- handle guest concerns regarding the café in absence of the café manager
- participate in regular staff meetings and training as and when required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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