Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional Development
Job Description
Urban Air Adventure Parks is a leading indoor adventure park operator, widely recognized as the pioneer in the location-based entertainment industry. Headquartered in Dallas, Urban Air has established itself as the market leader within this niche, operating the largest network of adventure parks globally. Their mission centers on providing fun, engaging, and thrilling experiences that encourage kids and families to aim higher and reach achievements they previously thought unattainable. The company fosters a lively, inclusive, and supportive environment that prioritizes safety, creativity, and unforgettable moments for all guests.
Urban Air Augusta, a branch of this renowned network, seeks a dedicated and dynamic Café Lead to join their team. This position offers full-time, hands-on employment with a salary commensurate with experience and industry standards. The Café Lead role is integral in ensuring the smooth operation of the Urban Air Café during shifts by directly supervising and supporting team members while maintaining high standards of food preparation, customer service, and overall cleanliness.
As a Café Lead, you will play a key role in managing daily shift responsibilities ranging from food preparation and service to team coordination and customer interaction. This role demands a fast-paced, proactive approach combined with a friendly and professional attitude toward guests and team colleagues. A major part of the job involves being present in the kitchen and service areas, guiding team members through menu preparation, drink making, and food service to maintain consistent quality.
In addition to operational duties, the Café Lead supports inventory management tasks such as accurately receiving deliveries and overseeing stock storage and rotation to minimize waste. Leadership qualities are essential, as you will be mentoring the café team by setting examples related to punctuality, hygiene standards, and customer service excellence. The position requires participating actively in team meetings and ongoing training to continuously enhance team performance and guest satisfaction.
Candidates for the Café Lead role must possess a strong willingness to take initiative and demonstrate excellent interpersonal and communication skills to effectively handle guest concerns independently when the Café Manager is unavailable. The role also includes developing solutions to performance challenges and helping foster a positive company culture that balances professionalism with a fun, engaging atmosphere. Maintaining a highly organized and hygienic café environment aligns with Urban Air's commitment to safety and quality.
A career with Urban Air not only offers a chance to grow in a supportive and dynamic work environment but also provides opportunities to make a lasting impact on families and children’s experiences, making each visit to the park a memorable event. The company strongly values accountability, professionalism, and continual self-improvement, encouraging all team members to uphold these standards while contributing positively to the overall mission of Urban Air Adventure Parks.
Urban Air Augusta, a branch of this renowned network, seeks a dedicated and dynamic Café Lead to join their team. This position offers full-time, hands-on employment with a salary commensurate with experience and industry standards. The Café Lead role is integral in ensuring the smooth operation of the Urban Air Café during shifts by directly supervising and supporting team members while maintaining high standards of food preparation, customer service, and overall cleanliness.
As a Café Lead, you will play a key role in managing daily shift responsibilities ranging from food preparation and service to team coordination and customer interaction. This role demands a fast-paced, proactive approach combined with a friendly and professional attitude toward guests and team colleagues. A major part of the job involves being present in the kitchen and service areas, guiding team members through menu preparation, drink making, and food service to maintain consistent quality.
In addition to operational duties, the Café Lead supports inventory management tasks such as accurately receiving deliveries and overseeing stock storage and rotation to minimize waste. Leadership qualities are essential, as you will be mentoring the café team by setting examples related to punctuality, hygiene standards, and customer service excellence. The position requires participating actively in team meetings and ongoing training to continuously enhance team performance and guest satisfaction.
Candidates for the Café Lead role must possess a strong willingness to take initiative and demonstrate excellent interpersonal and communication skills to effectively handle guest concerns independently when the Café Manager is unavailable. The role also includes developing solutions to performance challenges and helping foster a positive company culture that balances professionalism with a fun, engaging atmosphere. Maintaining a highly organized and hygienic café environment aligns with Urban Air's commitment to safety and quality.
A career with Urban Air not only offers a chance to grow in a supportive and dynamic work environment but also provides opportunities to make a lasting impact on families and children’s experiences, making each visit to the park a memorable event. The company strongly values accountability, professionalism, and continual self-improvement, encouraging all team members to uphold these standards while contributing positively to the overall mission of Urban Air Adventure Parks.
Job Requirements
- Ability to lead, motivate and empower Team Members
- Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
- Willingness to take initiative
- Excellent interpersonal and communication skills
- Ability to recognize problems and problem-solve
- Ability to set goals and convert plans into action
- Ability to see patterns in performance and strategize solutions
- Exercise good judgment in decision-making
- Ability to be open to feedback and self-improvement
- Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- Serve as a role model by demonstrating and upholding Urban Air policies and standards
- Work days, nights, and/or weekends as required
- Work in noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Lift and carry up to 30 lbs.
Job Qualifications
- Minimum of High School Diploma or equivalent required, some College preferred
- Minimum of six (6) months to one (1) year of prior food and beverage experience (Quick Service and/or restaurant experience)
- One (1) year of leadership experience preferred
- Must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment
Job Duties
- Support the proper execution of all processes, systems, and standards
- Ensure all deliveries are received correctly and logged in the event the Café Manager is not present at the time of delivery
- Maintain storage, and rotation to minimize wastage
- Manage the Café Team, ensuring they always work to the expected standards
- Adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate
- Train Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
- Set a high standard and good example for the Café Team regarding punctuality, attendance, and attitude
- ensure these standards are maintained at all times
- Set a high standard and good example for the Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
- Maintain well-organized and easy-to-access Café and storage areas
- Handle guest concerns regarding the Café in absence of the Café Manager
- Participate in regular staff meetings and training as and when required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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